Sales & Marketing Intern - Summer 2027

Highgate Hotels L.P.; Boston (MA); On-site; USD 20,664,000 - 34,440,000; Part time

Job summary

Highgate Hotels in Boston is offering a Sales & Marketing Intern position to gain hands-on exposure to the day-to-day operations of a hotel’s Sales, Revenue Management, Events, and Marketing teams. You will collaborate with seasoned hospitality professionals while helping manage inquiries, communicate with guests and clients, support meetings and events, and keep sales information organized.

You’ll also gain experience working with industry systems including Delphi FDC and Opera, and learn how

Qualifications

• 1 year experience in a hotel or related field preferred.
• Must reside in the market.
• College coursework in related field.
• Able to effectively communicate both verbally and written with all levels of employees and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Answer telephone and email messages. Respond accordingly.
• Maintain and stay abreast of the latest computer programs/innovations (as applicable).
• Responsible for assisting in a smooth operation of the office.
• Greet guests/clients/employees when necessary.
• Attend meetings/training as required by management.
• Distribute BEO’s daily change log, resume, site events, event guarantees if requested
• Take inquiries and distribute
• Work with Delphi FDC and Opera

Skills

Customer service

Communication

Multitasking

Time management

Teamwork

Education

College coursework in related field

Tools

Delphi FDC

Opera

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Overview

Ready to gain real-world experience in the business side of hospitality?

The Sales & Marketing Intern will gain hands-on exposure to the day-to-day operations of a hotel’s Sales, Revenue Management, Events, and Marketing teams. This role is a great way to learn how these departments work together to create successful guest experiences, generate business, and support hotel performance.

You’ll work alongside experienced hospitality professionals while helping manage inquiries, communicate with guests and clients, support meetings and events, and keep important sales and event information organized. You’ll also gain experience working with industry systems including Delphi FDC and Opera.

This internship provides a well-rounded introduction to hotel operations and the many career paths available within hospitality.

Responsibilities

• Answer telephone and email messages. Respond accordingly.
• Maintain and stay abreast of the latest computer programs/innovations (as applicable).
• Responsible for assisting in a smooth operation of the office.
• Greet guests/clients/employees when necessary.
• Attend meetings/training as required by management.
• Distributing of BEO’s daily change log, resume, site events, event guarantees if requested
• Take inquires and distribute
• Work with Delphi FDC and Opera

Qualifications

• 1 year experience in a hotel or related field preferred.
• Must reside in the market
• College course work in related field
• Able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.