Sales & Marketing Coordinator

New Mexico Pinon Coffee Group; Albuquerque (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

New Mexico Piñon Coffee in Albuquerque, NM is seeking a dependable Sales & Marketing Coordinator to support our team with administrative tasks and customer interactions. This full-time role blends office work and direct shop duties, with three days in sales, marketing, and administration and two days serving customers in the Roastery Shop.

You’ll manage retailer forms, product submissions, and invoicing in SAP, help with wholesale orders and sales reports, and assist in creating signage and

Qualifications

• Strong organizational skills and attention to detail.
• Friendly, professional communication with a customer-first approach.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Experience with SAP or other ERP systems is helpful.
• Retail, wholesale, or consumer packaged goods experience is a plus.

Responsibilities

• Prepare retailer forms, product submissions, vendor paperwork, and account documents.
• Maintain accurate product details, pricing, customer information, and sales records.
• Review and enter invoices from ecommerce and retailer platforms into SAP, coordinating with Accounting to resolve discrepancies.
• Assist with wholesale orders, product samples, sales reports, and account follow-up.
• Keep deadlines, outstanding requests, and assigned projects organized and moving forward.
• Create and update product signage, pricing materials, and basic promotional pieces using established brand guidelines.
• Organize product images, descriptions, and approved marketing materials.
• Coordinate the preparation and distribution of sales and product information.
• Welcome Roastery Shop visitors, answer product questions, and offer recommendations.
• Process purchases, returns, exchanges, and approved refunds.
• Respond to phone and email inquiries about orders, shipping, and products.
• Handle routine customer concerns professionally and coordinate follow-up when needed.
• Keep the shop clean, inviting, stocked, and organized.

Skills

Organizational skills

Customer service orientation

Communication

Microsoft Office

ERP systems (SAP)

Tools

SAP

Job description

New Mexico Piñon Coffee | Albuquerque, NM
Full-Time | Five days per week: three days supporting Sales & Administration and two days in the Roastery Shop & Customer Care

Help keep our business organized and our customers smiling.

Do you enjoy keeping projects on track, working with details, and connecting with people? New Mexico Piñon Coffee is looking for a dependable, organized Sales & Marketing Coordinator to support our team and provide welcoming service in our Roastery Shop.

This full-time position offers a mix of administrative work and customer interaction. You’ll spend three days each week supporting sales, marketing, and administrative responsibilities, and two days serving customers in our Roastery Shop.

What You’ll Do

Support sales and daily operations

• Prepare retailer forms, product submissions, vendor paperwork, and account documents.
• Maintain accurate product details, pricing, customer information, and sales records.
• Review and enter invoices from ecommerce and retailer platforms into SAP, working with Accounting to resolve discrepancies.
• Assist with wholesale orders, product samples, sales reports, and account follow-up.
• Keep deadlines, outstanding requests, and assigned projects organized and moving forward.

Help bring our brand to life

• Create and update product signage, pricing materials, and basic promotional pieces using established brand guidelines.
• Organize product images, descriptions, and approved marketing materials.
• Coordinate the preparation and distribution of sales and product information.

Take care of our customers

• Welcome Roastery Shop visitors, answer product questions, and offer recommendations.
• Process purchases, returns, exchanges, and approved refunds.
• Respond to phone and email inquiries about orders, shipping, and products.
• Handle routine customer concerns professionally and coordinate follow-up when needed.
• Keep the shop clean, inviting, stocked, and organized.

What You Bring

• Strong organizational skills, attention to detail, and consistent follow-through.
• Friendly, professional communication and a customer-first approach.
• Confidence using Microsoft Excel, Word, and Outlook.
• Comfort working with spreadsheets, invoices, data entry, and multiple software systems.
• The ability to prioritize responsibilities, meet deadlines, and work independently.
• Dependability, initiative, and care when handling confidential information.

Previous experience in administrative support, sales coordination, customer service, or a related role is preferred. Experience with SAP or another ERP system is helpful, and retail, wholesale, or consumer packaged goods experience is a plus.

You’ll work in both office and retail settings, balancing computer-based tasks with customer service, merchandising, and stocking. Responsibilities include sitting, standing, walking, using office and point-of-sale equipment, and lifting or moving products up to 30 pounds, with or without reasonable accommodation.

Our mission is to enrich lives through our love of coffee. We’re looking for someone who brings our values of Ownership, Passion, Improvement, Creativity, and Integrity to their work each day.

If you enjoy a mix of organization, teamwork, and customer interaction, we’d love to hear from you.