Sales Manager - The Mall at Short Hills

Warby Parker; Short Hills (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Employee Stock Purchase Plan

Paid sick leave

Paid Holidays

Free eyewear

Job summary

Warby Parker is looking for a Sales Manager in Short Hills, New Jersey to lead a team of Retail Advisors and drive exceptional customer experiences in glasses shopping. Responsibilities include managing the store's operations, overseeing inventory, and ensuring a positive shopping environment.

The ideal candidate should have significant retail management experience, strong interpersonal skills, and a passion for customer service. A competitive compensation package, including health insurance and paid leave, is offered for full-time employees.

Qualifications

• 1+ year in a management position.
• Ability to demonstrate great customer service.
• Eager to learn new skills.

Responsibilities

• Engage with customers and enhance their shopping experiences.
• Manage store inventory and point-of-sale systems.
• Lead meetings and oversee the team's daily operations.

Skills

Retail experience

Interpersonal skills

Managerial experience in sales or operations

Self-starter

Team player

Education

High school diploma or equivalent

Job description

Warby Parker is seeking a service‑oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses‑shopping experiences. (At other brands, you might see similar roles called Assistant Store Manager.) As a Sales Manager, you’ll engage with customers, have a hand in process ideation and improvement, and participate in various special projects along the way. Through these responsibilities, you’ll directly impact the success of our company while seeing our strategic operations in action and learning from our super talented business and Retail leaders. Ready to play an integral part in shaping and driving Warby Parker Retail? Read on!

What you’ll do:

• Communicate Warby Parker's values and brand philosophy to customers
• Own troubleshooting for our point‑of‑sale system
• Oversee the store's inventory management procedures
• Develop new processes that improve Warby Parker's ability to serve customers and optimize their shopping experiences
• Manage and implement daily zoning schedules
• Open and close the store
• Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed
• Direct a team of 8–10 team members, consistently demonstrating what great service looks like
• Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader
• Assist with new hire onboarding and ongoing training
• Treat all of our customers with respect and cultivate an inclusive, service‑minded work culture

Who you are:

• Steeped in Retail experience, with 1+ year in a management position
• Equipped with exceptional interpersonal skills
• Backed by managerial experience in sales or operations at a complex, customer‑focused retailer
• A self‑starter with an entrepreneurial spirit
• Eager to learn new skills
• An upbeat and empathetic team player
• Driven to do what it takes to be a top performer time and time again–and help your teammates reach their targets along the way
• Able to bring a positive, fun energy to the workplace, even when working long hours
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data. For applicable postings, non‑exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full‑time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Some benefits of working at Warby Parker for part‑time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.