Sales Manager, SMB Outbound Sales (Remote)

Yelp; United States; À distance; USD 63 000 - 78 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

PTO 15 days + holidays

Parental leave up to 14 weeks

Home office stipend

401(k) and stock options

Résumé du poste

Yelp is seeking a Sales Manager for SMB Outbound Sales to lead a high-volume outbound team across the U.S. You will coach, develop, and drive performance in a fast-paced, remote-first environment while ensuring accurate product and pricing communications.

The role requires residing in the East or Midwest regions, with a strong emphasis on quota attainment, KPI achievement, and collaborative culture. Benefits include medical, dental, vision, PTO, parental leave, and home office stipend.

Qualifications

• 1+ years of experience developing and managing inside sales teams in a high-volume outbound environment.
• Experience selling digital products to SMBs and using Salesforce CRM.
• Proven success leading teams in a cold calling environment with high activity and quota attainment.
• Strong coaching and mentoring skills with commitment to developing others.

Responsabilités

• Lead, coach, and support a team of 10-15 Account Executives in a high-volume outbound environment.
• Drive daily outbound activity and ensure KPI achievement.
• Provide hands-on coaching through call reviews, shadowing, and 1:1s to improve close rates.
• Foster a collaborative, inclusive, high-performance team culture.
• Facilitate team meetings, trainings, and performance check-ins to drive results.
• Analyze performance metrics and implement strategies to improve conversions and revenue.
• Communicate Yelp’s products, pricing, and policies to clients clearly.
• Utilize Chatbench to research, draft proposals, analyze data and overcome objections.

Connaissances

Leadership

Coaching

Data-driven

Communication skills

Remote-first experience

Formation

Bachelor's degree

HS Diploma or GED

Outils

Salesforce CRM

Description du poste

Sales Manager - SMB Outbound Sales - (Remote)

Location: Remote, United States

Summary

*Please note that while this role will operate remotely, it is required that the candidate resides in the East or Midwest Region of the United States. This includes candidates in East or Central time zones.

Are you an experienced sales leader with a passion for building and guiding high-performing outbound sales teams? Do you thrive in fast-paced, goal-driven environments where your leadership directly impacts team success and business growth? If you're energized by coaching others and driving results, we’d love to connect.

At Yelp, our mission is to connect people with great local businesses—and that starts with a world-class sales team. With over 138 million unique monthly visitors and a highly engaged user base, Yelp offers an unmatched platform for local businesses to reach new customers.

We’re looking for a results-oriented Outbound Sales Manager to lead a team of Inside Sales Representatives focused on selling Yelp’s advertising solutions to small local businesses across the U.S. This is a hands-on leadership role where you’ll support, develop, and inspire your team to exceed sales goals through high-volume outbound cold calling and consultative selling.

What you'll do:

• Lead, coach, and support a team of 10-15 Account Executives in a high-volume outbound cold calling environment.
• Drive daily outbound activity and ensure team members consistently meet or exceed KPIs.
• Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates.
• Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning.
• Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results.
• Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets.
• Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients.
• Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections.

What it takes to succeed:

• Have 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment
• Are well-versed in selling digital products to SMBs and using Salesforce CRM
• Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement.
• Strong coaching and mentoring skills with a commitment to developing others and fostering career growth.
• Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements.
• Excellent communication, organizational, and time management skills.
• Comfortable working in a fast-paced, remote-first environment.
• Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED
• You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot

What you'll get:

• Effective your first day: Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation range for this position is $63k- $78k annually plus performance based incentives.

We believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity".

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the "San Francisco Fair Chance Ordinance" for roles based in San Francisco, the "Los Angeles County Fair Chance Ordinance" for roles based in the unincorporated areas of Los Angeles County, and the "California Fair Chance Act" for roles based in California).

Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

US Recruiting and Applicant Privacy Notice

Notice to Washington Applicants - Washington State Fair Chance Act

Responsibilities

• Lead, coach, and support a team of 10-15 Account Executives in a high-volume outbound cold calling environment.
• Drive daily outbound activity and ensure team members consistently meet or exceed KPIs.
• Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates.
• Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning.
• Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results.
• Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets.
• Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients.
• Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections.

Qualifications

• Have 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment
• Are well-versed in selling digital products to SMBs and using Salesforce CRM
• Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement.
• Strong coaching and mentoring skills with a commitment to developing others and fostering career growth.
• Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements.Excellent communication, organizational, and time management skills.
• Comfortable working in a fast-paced, remote-first environment.
• Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED
• You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot