Sales Manager - SMB Outbound Sales - (Remote)

Yelp; Raleigh (NC); Remote; USD 63,000 - 78,000; Full time

Benefits offered by this job

Full medical, vision, dental

15 days PTO + holidays

Parental leave (up to 14 weeks)

Wellness subsidy

Work from home reimbursement

Flexible spending account

401(k) retirement savings plan

Employee stock purchase plan

Job summary

Yelp is seeking a Sales Manager for SMB Outbound Sales in a remote-capable role, with preference for residents in the East or Midwest US time zones. You will lead a team of 10–15 Account Executives, coach through reviews, and drive outbound activity to hit KPIs and revenue targets.

You will shape a high-performance culture, coach for growth, and ensure accurate product/policy communication while leveraging Yelp tools to research and draft proposals.

Qualifications

• 1+ year experience developing/managing inside sales teams in high-volume outbound environment.
• Experience selling digital products to SMBs and using Salesforce CRM.
• Proven success leading teams in a cold calling environment with quota focus.
• Strong coaching/mentoring skills and commitment to career growth.
• Data-driven mindset with ability to analyze performance metrics.
• Excellent communication, organizational, and time management skills.
• Comfortable in a fast-paced remote-first environment.
• Bachelor's degree or 3+ years of customer-facing experience with HS diploma/GED.
• Requires independent high-speed internet connection (no satellite).

Responsibilities

• Lead, coach, and support a team of 10-15 Account Executives in outbound outbound environment.
• Drive daily outbound activity and ensure KPIs are met or exceeded.
• Provide hands-on coaching through call reviews, shadowing, and 1:1s to improve close rates.
• Foster a collaborative, inclusive, high-performance culture focused on accountability and growth.
• Run team meetings, trainings, and performance check-ins to drive engagement.
• Analyze team performance metrics and implement strategies to improve conversion and revenue.
• Communicate Yelp products, pricing, and policies clearly to clients.
• Use Chatbench to research, draft proposals, analyze data, and overcome objections.

Skills

Inside sales management

Digital products selling

Coaching

Data-driven

Communication

Remote-friendly

Education

Bachelor's degree or 3+ years of customer-facing experience

Tools

Salesforce CRM

Job description

Sales Manager - SMB Outbound Sales - (Remote)

Summary

Please note that while this role will operate remotely, it is required that the candidate resides in the East or Midwest Region of the United States. This includes candidates in East or Central time zones.

Are you an experienced sales leader with a passion for building and guiding high-performing outbound sales teams? Do you thrive in fast-paced, goal-driven environments where your leadership directly impacts team success and business growth? If you're energized by coaching others and driving results, we'd love to connect.

At Yelp, our mission is to connect people with great local businesses-and that starts with a world-class sales team. With over 138 million unique monthly visitors and a highly engaged user base, Yelp offers an unmatched platform for local businesses to reach new customers.

We're looking for a results-oriented Outbound Sales Manager to lead a team of Inside Sales Representatives focused on selling Yelp's advertising solutions to small local businesses across the U.S. This is a hands-on leadership role where you'll support, develop, and inspire your team to exceed sales goals through high-volume outbound cold calling and consultative selling.

What you'll do:

• Lead, coach, and support a team of 10-15 Account Executives in a high-volume outbound cold calling environment.
• Drive daily outbound activity and ensure team members consistently meet or exceed KPIs.
• Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates.
• Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning.
• Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results.
• Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets.
• Ensure accurate and transparent communication of Yelp's products, pricing, and policies to prospective clients.
• Use Chatbench, Yelp's internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections.

What it takes to succeed:

• Have 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment
• Are well-versed in selling digital products to SMBs and using Salesforce CRM
• Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement.
• Strong coaching and mentoring skills with a commitment to developing others and fostering career growth.
• Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements.
• Excellent communication, organizational, and time management skills.
• Comfortable working in a fast-paced, remote-first environment.
• Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED
• You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot

What you'll get:

• Effective your first day: Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation range for this position is $63k- $78k annually plus performance based incentives.

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity."

We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).

Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.