Sales Manager- Service/Repair/Modernization (Raleigh)

TK Elevator; Knightdale (NC); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid holidays and vacation

Job summary

TK Elevator is seeking a Sales Manager- Service/Repair/Modernization in Raleigh, NC to drive revenue and growth by leading the branch’s sales force across all three lines of business. Focus on achieving sales goals, building strong customer relationships, and guiding proposals with experts across departments.

The role emphasizes strategic sales initiatives, use of TK Elevator tools, and a commitment to customer satisfaction and profitability.

Qualifications

• Experience leading a sales team in a service/repair/modernization environment.
• Proven record of meeting or exceeding sales targets in B2B settings.

Responsibilities

• Lead branch sales force across three lines of business.
• Drive revenue, profit and growth objectives for the region.
• Develop and manage sales plans, budgets and performance reviews.

Skills

Leadership

Sales management

B2B sales

Contract proposals

Forecasting

Education

Bachelor’s Degree

Tools

CRM software

Job description

TK Elevator is currently seeking a Sales Manager- Service/Repair/Modernization in Raleigh, NC.

Responsible for driving the revenue, profit margin, and overall sales growth by leading the branch’s sales force across all three lines of business and leads by creating a culture based on being the easiest to do business with. Ensures sales representatives exceed sales goals and objectives.

ESSENTIAL JOB FUNCTIONS

• Safety First - Supports a culture of safety throughout the organization and stresses the importance of safety to all employees. Active participant in the branch safety committee.
• Builds strong customer relationships with branch key customers. Maintains a strong working knowledge of the overall market area movement including market penetration, volume for different lines of business, competitors’ positions and strategies. Manages and develops branch’s sales representatives; to include setting sales goals, reviewing sales performance and on-going training and development. Administers quarterly performance management process. Supports sales representatives to ensure their questions and issues are addressed and resolved in a timely manner.
• Leads business growth and fosters relationships with key customers, consultants and architects. Creates synergies within all lines of business, including leadership of the NIM process with the goal of producing 100% on-time conversion. Collaborates with the Operations Teams for strategic leads and labor estimating.
• Supports a culture of customer satisfaction that promotes customer retention. Works with other departments to ensure proactive customer assistance.
• Implements and oversees strategic sales initiatives in keeping with corporate and regional strategic initiatives. Includes use of thyssenkrupp Elevator sales tools and training, e.g., CRM, Sales Support/Quick Quotes, tkExtend, tkTrips, Big Machines, Appian, etc.
• Develops a consistent and superior brand identity used by all sales employees when making sales presentations and proposals and preparing bids. Identifies areas of sales-skill opportunities and initiates applicable training/coaching as required.
• Ensures all bids are approved based on established approvals levels. Includes ensuring that bids requiring higher level approvals are submitted on million dollar approval forms in a timely manner; and bids requiring additional approval have forms submitted along with the appropriate approval package.
• Ensures branch sales efforts are run consistently and cohesively. Includes monitoring sales activity using CRM and approving sales incentives.
• Reviews and sets sales goals in line with budgetary and corporate guidelines. Includes approving individual sales goals in line with the budgetary plan along with quarterly reviews of performance to targets. Includes initiating performance management and progressive discipline when goals are not met. Prepares forecasts for booking activity, projecting how much work will be brought in monthly and/or quarterly. Includes reviewing sales reports for analysis and action-planning.
• Strategically reviews P&L and other financial reports to monitor sales performance within the branch to ensure monthly goals are met or exceeded and cancellations are controlled. Works with the Branch Manager and other relevant leaders to review and develop sales budgets.
• Reviews, participates and creates bidding strategies to ensure profitability. Conducts/participates in ITS/factory tours as deemed necessary to demonstrate technical competence and secure customer interest.
• Maintains a strong working knowledge of the overall market area, including sales backlog, market penetration, volume of outstanding bids, available new business, special projects, and staffing requirements and availability.
• Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Includes maintaining a strong understanding of TK Elevator, and its regional and company mission and objectives, ethical standards and code of conduct.
• Partners with Branch Manager to ensure alignment on all goals and initiatives. Assists with major account AR resolutions towards defined branch and region goals.
• Supports a culture of customer satisfaction that promotes customer retention. Works with other departments to ensure proactive customer assistance.
• Performs other duties as may be assigned.

EDUCATION & EXPERIENCE

• Bachelor’s Degree
• 7+ Years of directly related sales experience in the elevator industry
• Proven success in B2B field sales with experience selling services in a highly competitive market
• Ability to review and guide direct reports through contract proposals and business correspondence
• Ability to define problems, collect data, establish facts and draw valid conclusions to improve profitability
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
• Prior personnel management experience, preferred
• Experience selling Service/Repair, Construction, and Modernization strongly, preferred

What Makes Us Special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at [e-mail] or call 1-844-427-5461.

Important note

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continently work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond

Who We Are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.