Sales Manager, Resident Architect Professional Charlotte, US

Avature; Charlotte (NC); Remote; USD 135,000 - 232,000; Full time

Job summary

A leading technology company seeks a Manager for the Resident Technology Strategist team. This role involves managing a team, overseeing customer engagements, and driving technical transformations across clients. Candidates should have extensive experience in cloud services and a passion for guiding organizations through digital transformation initiatives.

Qualifications

• 9+ years of experience in designing and implementing technical systems.
• Experience leading teams in the delivery of large projects.
• Strong understanding of cloud transformation strategies.

Responsibilities

• Manage a team of Resident Technology Leads and Engineers.
• Coordinate customer engagement delivery across multiple clients.
• Educate management on best practices in system administration and cloud operations.

Skills

DevOps processes

Automation toolchains

Cloud infrastructure management

Technical writing

Public speaking

Education

Bachelor's Degree

Tools

HashiCorp product suite

Job description

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

As a Manager of the Resident Technology Strategist (RTS) team at HashiCorp, you will be responsible for managing a small team of Resident Technology Leads and Engineers engaged across eight customers. This includes oversight of customer engagement delivery, semi-annual employee reviews, managing employee career growth, and providing escalation assistance to the customer engagements being managed by your team.

The RTS team has proven instrumental in accelerating time-to-value for HashiCorp customers, guiding organizations through multidimensional challenges, and enabling innovation with scalable, cutting-edge solutions.

What You’ll Do:

Customer Delivery

Act as a delivery manager across up to eight customer engagements.

Coordinate various HashiCorp professional services resources to assist with specific customer needs as part of their technical transformation.

Act as an escalation point for the customer engagements being managed by your team members.

Assist in developing and driving the direction of the RTS program.

Educate various tiers of management on best practices regarding system administration, service management, automation, and observability.

Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.

Assist Enterprise executives in understanding the business value achieved in building the correct cloud consumption model.

Articulate the technical functionality of HashiCorp products to multiple audiences ranging from practitioner to executive.

Track data regarding the impact of services on customer success.

Be subject to additional background checks and screening performed by the customer.

People Management

Hold regular syncs with the employees on your team to ensure their needs are met from both a personal and professional perspective.

Assist in career growth management for the people on your team.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

9+ years of experience designing and implementing technical systems and services.

Experience leading technical teams in the delivery of large projects or initiatives.

Thorough understanding of DevOps processes and automation toolchains.

Intermediate expertise in cloud and on-premise infrastructure management, application deployment, and practical security methodology.

Working proficiency with one or more tools in the HashiCorp product suite.

Familiarity with security and compliance requirements for shared services.

The ability to work well independently and in group environments.

A proven track record of assisting with or driving cloud transformation at one or more organizations.

Passion for thought leadership in areas including the cloud operating model, organizational transformation, cloud operations, or Site Reliability Engineering (SRE).

Experience managing cloud maturity and capability assessments, leading the design and implementation of cloud governance and operational processes, and developing cloud transformation roadmaps.

Familiarity with cloud service providers and their core offerings, common technical platforms, and shared service management at scale.

The ability to speak to all levels of an organization, whether at a deep technical level or at the executive level.

The ability to explain complex technical topics in simple terms.

Strong technical writing capabilities.

Experience and high level of comfort with public speaking in technical forums.

Proven experience in a technical leadership role (e.g., CTO, Solutions Architect, or Developer Advocate) with hands-on knowledge of software development and system architecture.

Extensive understanding of the cloud practitioner and developer ecosystems.

orate to create the relevant verbiage.

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

Job Title

Manager, Resident Architect

Date posted

04-Jun-2025

Job ID

39116

City / Township / Village

Charlotte

State / Province

North Carolina

Country

United States

Work arrangement

Remote

Area of work

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

135,000.00

Projected Maximum Salary per year

232,000.00

Position type

Professional

Some travel may be required based on business demand

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?