Sales Manager (Home Remodeling)

MTM LLC

Springfield (MA)

On-site

USD 170,000 - 200,000

Full time

14 days+

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Benefits offered by this job

401(k) with company match

Comprehensive health, dental, and vision insurance

Paid Time Off (PTO)

Professional development opportunities

Job summary

A leading company in home improvement is seeking a Sales Manager in Springfield, MA. This position involves leading a team, driving sales, and ensuring a top-notch customer experience. Responsibilities include coaching Sales Consultants, addressing customer concerns, and collaborating cross-functionally. Ideal candidates should possess a degree in Business and have significant sales leadership experience. The role offers a competitive salary and benefits including health insurance and 401(k).

Qualifications

3+ years of proven sales leadership experience in consultative or construction-based selling environments.
Strong track record of coaching and developing a high-performance sales team.
Proficiency in using smart devices for sales processes.

Responsibilities

Lead, coach, and develop a team of Sales Consultants.
Conduct regular field ride-alongs for coaching.
Champion a customer-first mindset in every homeowner interaction.
Address escalated customer concerns swiftly.
Collaborate with marketing and lead generation teams.

Skills

Sales coaching

Team leadership

Customer-first mindset

Consultative selling

CRM proficiency

Education

Bachelor’s degree in Business, Sales, Marketing or related field

Tools

CRM tools

Microsoft Office Suite

Job description

Overview
The Sales Manager is responsible for leading, developing and managing a high-performing team of Sales Consultants whose primary objective is to grow market share and to achieve sales and customer satisfaction goals. This individual will coach, support, and hold the team accountable for executing our proven sales process and delivering completely satisfying, turn-key experience for homeowners purchasing replacement windows and doors.

This leadership role involves coaching consultative selling techniques, driving consistent execution of our sales process, ensuring customer satisfaction, and supporting overall profitability goals. The Sales Manager spends more than 50% of their time in the field—conducting ride-alongs, observing customer interactions, and coaching performance—while actively reinforcing selling behaviors, product knowledge, and customer-first thinking.

The Replacement Sales Manager plays a critical role in fostering a culture of performance, continuous improvement, and exceptional customer experience. This leader is expected to be data-driven, people-focused, and hands-on in the field to ensure team success.

Sales Leadership & Coaching

Lead, coach, and develop a team of Sales Consultants to consistently achieve individual and team sales goals.
Conduct regular field ride-alongs to observe, coach, and reinforce the structured Replacement Sales Process.

Talent Development & Team Building

Recruit, hire, and onboard high-performing sales talent in collaboration with HR.
Foster a positive, team-oriented sales culture that values professional growth, collaboration, and excellence.

Customer Experience & Profitability

Champion a customer-first mindset with every homeowner interaction; drive toward 100% “Very Satisfied” survey results.
Address escalated customer concerns promptly and collaboratively with team members and internal departments.

Cross-Functional Collaboration

Partner with marketing and lead generation teams to maximize campaign ROI and conversion.
Collaborate with the Installation and Operations teams to ensure smooth handoffs and successful installations.

Education & Experience

Bachelor’s degree in Business, Sales, Marketing, or related field preferred.
3+ years of proven sales leadership experience in consultative, in-home, or construction-based selling environments.
Strong track record of coaching, motivating, and developing a high-performance sales team.
Proficiency in CRM tools, Microsoft Office Suite, and use of smart devices.

What We Offer: