Sales Manager, Group (FT)

Montage International; San Diego (CA); On-site; USD 85,000 - 95,000; Full time

Job summary

Montage International is seeking a Sales Manager, Group to solicit and develop Midwest group business, driving revenue for rooms and food & beverage. You will leverage market knowledge, negotiate contracts, and manage key client relationships to exceed targets.

The role requires strong sales experience, ability to travel domestically, and proficiency with Delphi, Opera, and MS Office. Coordination with the Sales team and event planning will be essential.

Qualifications

• Previous hotel sales and operations experience.
• Strong client/guest service skills.
• Ability to travel and work independently.
• Familiar with Delphi, Opera and Microsoft Office software.

Responsibilities

• Solicit new and existing group accounts to meet revenue goals via calls, site visits and written communications.
• Account management and relationship building with key stakeholders.
• Develop sales plans, proposals and contracts; upsell packages and close opportunities.
• Coordinate bookings and ensure coverage of the Sales Department; travel for trade shows/events.

Skills

Market opportunities understanding

Account management

Negotiation

Sales planning

Delphi

Opera

Microsoft Office

Travel readiness

Tools

Delphi

Opera

Microsoft Office

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Sales Manager, Group (Midwest)

SUMMARY

The Sales Manager, Group role is to solicit business that enables the hotel to meet and/or exceed revenue goals in rooms and food and beverage. A successful candidate will demonstrate sales manager experience and business development in the Midwest territory.

ESSENTIAL FUNCTIONS

Understanding Market Opportunities & Driving Revenue Proven experience managing and growing accounts across the Midwest region, with strong understanding of the market dynamics, client landscape, and business opportunities within the Midwest territory. Solicit new and existingaccounts to meet/exceed revenue goals through telephone solicitation,outside sales calls, site visits and written communication. Prepare correspondence togroup accounts in timely manner. Account management using DELPHI + sales/account managementsoftware. Prospect for new business,creating new leads and awareness of the hotel. Travel to strategic trade shows and customer events. Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with counterpart to effectively manage the business opportunity. Responds to and manages larger and more complex incoming opportunities for the property. Focuses efforts on accounts with significant potential sales revenue. Develops effective sales plans and actions. Works with partners to develop creative ideas and proposals for events. Maximizes revenue by upselling packages. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Handles complex business with significant revenue potential as well as significant customer expectations.

Building Successful Relationships

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Provides excellent customer sales service in order to grow share of the account. Manages and develops relationships with key internal and external stakeholders.

Additional Responsibilities

Utilizes intranet for resources, templates, and information. Participates in site visits. Develops and facilitates execution of contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Executes the brand’s Customer Service Standards and property’s Brand Standards through the sales process. Workwith Director of Sales and other members of team to ensure adequatecoverage of the Sales Department.Field unsolicited leads as allocated. Coordinateall details of bookings from these accounts with the assistance of SalesAssistant. Workto achieve annual budgetarygoals with respect to occupancy and revenue ingroup segment. Achieve monthly andannual quotas. Managerelationships with accountsand ensure that all information/history indaylight is current andaccurate.

Secondary Job Functions

Continuallyupdate Delphi database withcontact information. AssistDirector of Sales withdevelopment of sales strategies and planning Assistwith preparation of annualrooms’ budget and marketing plan. Actasa backup sales resource in any capacity includinghandling leisure and corporate business travel reservationswhen needed.

QUALIFICATIONS

Previoushotel sales and operations experience Salesand operations background. Abilityto travel and workindependently. Capableof planning and executingsales trips (local, domestic, international) including detailed followthrough. Professionalappearance & demeanor. Strongclient/guest service skills. Workingknowledge of reservations andsales & catering systems. Abilityto portray the hotel asthe unique hotel that it is. Abilityto make verbal and writtenpresentations to both large and small groups Pre-openingsales and operations experience. Knowledgeof Delphi, Opera and MicrosoftOffice software. Familiarwith travel throughout key UScities. Knowledge of (high-end) industry publications, general marketing and publicrelations skills.

PHYSICAL REQUIREMENTS

Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Requires grasping, writing, standing, sitting, walking, repetitive motions, talking, listening and hearing ability and visual acuity.

The pay scale for Sales Manager, Group is $85k - $95k. The pay scale is the base salary wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.