Sales Manager - FTB - HHI

Marriott Ownership Resorts, Inc.; Hilton Head Island (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a supervisor to oversee daily operations of the Sales Gallery Floor/Sales Center on Hilton Head Island. The role ensures accurate product availability, coaches Sales Executives, and interviews candidates for Sales Executive positions.

Responsibilities include handling escalated customer questions, coordinating with QA and Contracts, and maintaining the Culture of Excellence across the Sales Gallery/Center operations.

Qualifications

• High school diploma or GED required.
• Minimum 2 years experience in a similar position.
• Active Real Estate License where mandated by law
• Proficiency in English; additional language may be required for some positions

Responsibilities

• Responds to customer questions, complaints, and/or concerns.
• Communicates with customers when escalated issues arise.
• Coordinates with Quality Assurance and Contracts to relay information to the sales line.
• Delivers coaching and training to Sales Executives to improve sales techniques.
• Monitors on-boarding and proficiency of new Sales Executives in the sales process.

Education

High school diploma or GED

Job description

JOB SUMMARY

Supervises the daily operational aspects of the Sales Gallery Floor/Sales Center. Determines when issue escalation is required. Monitors the availability of product inventory and make sure Sales Executives have an accurate understanding of what can be sold from the portfolio as well as how it should be sold (e.g., to include financing). Develops, maintains and enhances the -Culture of Excellence- in all facets of the Sales Gallery/Center operation. Interviews new candidates for Sales Executive positions.

CANDIDATE PROFILE

Education and Experience High school diploma or GED; minimum 2 years experience in a similar position

Required Qualifications

Proficiency in English (additional language required for certain positions) Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law

Successful Candidates Will Be Willing To

• Begin work early in the morning (e.g., 7:15am)
• Work at night (occasionally)
• Must be willing to work weekends and holidays as required by business needs
• Be reachable during off-hours

JOB SPECIFIC TASKS

Providing Services to Others Responds to customer questions, complaints, and/or concerns. Communicates with customers when escalated issues arise. Responds to cancellations with call back to customer. Coordinates with Quality Assurance and Contracts to relay important information or issues down to the sales line. Develops plans to proactively deal with and mitigate common customer problems/complaints.

Managing and Coaching the Sales Force Provides real-time coaching and consultation regarding approach to closing sales (e.g., provision of a specific business case, offering an Encore opportunity). Maintains a presence on the sales floor during selling sessions to serve as a resource for Sales Executive on an as needed basis. Builds team camaraderie and Sales Executive confidence to achieve sales goals. Conducts Performance Reviews with Sales Executives to review sales goals, progress against goals, and actions required to achieve personal and organizational goals. Manages the on-boarding of new Sales Executives and ensuring proficiency in the sales process before a Sales Executive is put on the rotation. Conducts one on one coaching meetings with individual Sales Executives to develop proficiency in sales approach, execution of process (i.e., discovery, intent, close), ability to close, cope with and respond to rejection, etc. Delivers training to sales workforce. Addresses issues related to employee concerns (e.g., work-place conflict, performance issues). Prepares Sales Executives with multiple strategies for overcoming a broad range of sales objections. Develops, conducts and supervises regular group training for Sales Executives to refresh on specific aspects of the sales presentation process as well as to develop Sales Executives in other personal/professional areas. Facilitates regular training and feedback sessions with new hires. Supervises and monitors sales presentations to ensure effective conformity with standards in terms of content and collateral. Accompanies Sales Executives on ride-alongs as a means of identifying areas to provide feedback on performance. Diagnoses issues with under-performing Sales Executives. Supports the hiring process by participating in recruiting activities. Interprets and coaches Sales Executives based on results of feedback received through formal (e.g., surveys) and informal (e.g., customer conversations) channels. Monitors and provides coaching on Sales Executive customer communication skills (e.g., phone behavior and emailing). Understands and abides by state and federal regula.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members