Sales Manager, eCommerce

Hirebridge; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

AI tools

Learning & Development

Recognition platform

Parental leave

Flexible time-off

Health Insurance

401(k) match

HSA match

Tuition reimbursement

Volunteer time off

Job summary

Sovos is building the future of eCommerce tax compliance for thousands of US-based businesses. As an eCommerce Sales Manager, you’ll lead a high-performing team of sales and customer success professionals who help companies navigate 1099/W-2 filing, unclaimed property management, and identity verification.

You will drive new logos, expand existing relationships, and shape the strategy for a fast-growing part of our business while mentoring reps, forecasting revenue, and partnering with Marketing

Qualifications

• Experience in outside/inside sales, account management, or customer success in SaaS.
• Experience leading sales or customer success teams and coaching professionals.
• Strong CRM discipline and data-driven pipeline management.

Responsibilities

• Lead and develop a team of Sales Representatives and Customer Success Representatives.
• Own new logo and revenue targets across the US eCommerce portfolio.
• Expand ISV partner networks and strengthen renewals and upsell functions.
• Manage end-to-end renewal processes and coordinate with cross-functional teams.

Skills

Outside sales

Inside sales

Account management

Customer success

Team leadership

Data-driven

Forecasting

Stakeholder communication

Tax compliance familiarity

Tools

Salesforce

Job description

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes. We're focused on hiring the right people, not just the 'right' resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Role

At Sovos, we're building the future of eCommerce tax compliance for thousands of small and mid-sized businesses across the US. As an eCommerce Sales Manager, you'll lead a high-performing team of sales and customer success professionals who help companies navigate 1099/W-2 filing, unclaimed property management, and identity verification. You'll drive new customer acquisition, expand existing relationships, and ensure our customers get maximum value from our solutions, all while shaping the strategy for a fast-growing part of our business.

More specifically, you will:

• Lead, coach, and develop a team of Sales Representatives and Customer Success Representatives through regular one-on-ones, pipeline reviews, and performance coaching that drives individual and team results.
• Own and deliver new logo and revenue targets across the US eCommerce portfolio, identifying expansion opportunities within existing accounts and leveraging AI tools to optimize pipeline visibility and forecasting accuracy.
• Build revenue growth by expanding ISV partner networks, increasing customer usage and penetration, and strengthening renewal and upsell functions.
• Manage the end-to-end renewal process for an assigned book of business, building renewal timelines, forecasting churn probability, and coordinating with cross-functional teams on customer retention strategies.
• Accelerate the migration of legacy desktop customers to cloud solutions by tracking conversion pipelines, escalating blockers proactively, and serving as the internal voice of the customer to Product and Marketing teams.
• Partner with Marketing on segmentation, lead flow, campaign execution, and conversion optimization, and collaborate with eCommerce leadership to design competitive strategies that improve win rates.
• Maintain CRM hygiene and report on key metrics including new sales, annual revenue, upsell/cross-sell performance, renewal rates, migration conversion, and team productivity.

What You Bring to Sovos

• You've built relevant experience in outside sales, inside sales, account management, or customer success roles within a SaaS or subscription software environment, with experience managing both new business and renewal/expansion motions.
• You have experience managing or leading a sales or customer success team, and you've coached and developed early-career and internationally based professionals.
• You bring strong CRM discipline (Salesforce preferred) and a data-driven approach to pipeline and performance management, with comfort using AI-assisted workflows to improve forecasting and decision-making.
• You communicate clearly and stay organized while managing high-velocity, transactional sales cycles across multiple stakeholders.
• Familiarity with IRS information reporting, 1099 filing, tax compliance software, customer migration programs, or SMB-focused eCommerce sales motions is a plus.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire.

The Process

We believe in a transparent and comprehensive hiring process. Here's what you might expect:

1. Pre-Employment Assessment

   Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.

2. Video Interview

   A chance to meet as many qualified applicants as possible and get to know you beyond your resume.

3. Meeting with a Recruiter

   A conversation to talk through the role, your experience, and your goals.

4. Live Interviews with the Hiring Team

   Meet the people you'll work with and dig into the day-to-day of the role.

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Flexible Time-Off
• Comprehensive Health, Dental and Vision Insurance
• 401(k) with company match
• HSA with Sovos match
• Tuition Reimbursement
• Volunteer Time Off and Charitable Giving Match

Equal Opportunity Employer

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.