Sales Manager - Brookside Shops

Warby Parker; Acton (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid holidays

401(k) retirement savings plan

Free eyewear

Job summary

Warby Parker seeks a service-oriented Sales Manager to lead a team of Retail Advisors, shaping the customer experience across the store. You will influence process improvements, participate in special projects, and learn from our leadership team while delivering high-quality service.

Ideal candidates bring retail leadership experience, strong interpersonal skills, and a proactive, team-first mindset. This is a full-time, on-site role in a fast-paced environment with competitive pay and benefits.

Qualifications

• 1+ year in a management position in a retail setting.
• Proven ability to lead, mentor, and develop a team.

Responsibilities

• Communicate Warby Parker's values to customers.
• Own troubleshooting for the point-of-sale system.
• Oversee store inventory management procedures.
• Develop processes to improve customer service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead shift meetings and roundtables.
• Direct a team of 8–10, modeling great service.
• Assist with biannual performance reviews with store leadership.
• Assist with new hire onboarding and ongoing training.
• Foster an inclusive, service-minded culture.

Skills

Interpersonal skills

Team leadership

Retail management

Customer service

Tools

POS system troubleshooting

Job description

New Store Opening Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. (At other brands, you might see similar roles called Assistant Store Manager.) As a Sales Manager, you'll engage with customers, have a hand in process ideation and improvement, and participate in various special projects along the way. Through these responsibilities, you'll directly impact the success of our company while seeing our strategic operations in action and learning from our super talented business and Retail leaders. Ready to play an integral part in shaping and driving Warby Parker Retail? Read on!

New Store Opening Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. (At other brands, you might see similar roles called Assistant Store Manager.) As a Sales Manager, you'll engage with customers, have a hand in process ideation and improvement, and participate in various special projects along the way. Through these responsibilities, you'll directly impact the success of our company while seeing our strategic operations in action and learning from our super talented business and Retail leaders. Ready to play an integral part in shaping and driving Warby Parker Retail? Read on!

What you'll do:

• Communicate Warby Parker's values and brand philosophy to customers
• Own troubleshooting for our point-of-sale system
• Oversee the store's inventory management procedures
• Develop new processes that improve Warby Parker's ability to serve customers and optimize their shopping experiences
• Manage and implement daily zoning schedules
• Open and close the store
• Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed
• Direct a team of 8• 10 team members, consistently demonstrating what great service looks like
• Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader
• Assist with new hire on-boarding and ongoing training
• Treat all of our customers with respect and cultivate an inclusive, service-minded work culture

Who you are:

• Steeped in Retail experience, with 1+ year in a management position
• Equipped with exceptional interpersonal skills
• Backed by managerial experience in sales or operations at a complex, customer-focused retailer
• A self-starter with an entrepreneurial spirit
• Eager to learn new skills
• An upbeat and empathetic team player
• Driven to do what it takes to be a top performer time and time again-and help your teammates reach their targets along the way
• Able to bring a positive, fun energy to the workplace, even when working long hours
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave1
• Paid Holidays1
• Vacation days per year1
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Some benefits of working at Warby Parker for part-time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave2
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

1 WA only: Full-Time employees' paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).

About Us

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal. Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.)