Sales Manager – 'Auana

Lever, Inc.; Honolulu (HI); On-site; USD 85,000 - 90,000; Full time

Job summary

Cirque du Soleil Entertainment Group is seeking a Sales Manager for the show 'Auana' in Honolulu, HI. You will drive in-market and international sales, manage partnerships, and collaborate with ticketing partners to hit revenue targets.

The role requires strong relationship building, negotiation and presentation skills, plus flexibility for light travel and occasional events. US work authorization is required.

Qualifications

• Bachelor’s degree in hospitality, Marketing/Sales, Business or Communications.
• Minimum 4 years in Sales/Marketing within hospitality/attractions sectors.
• Proficient with ticketing software and CRMs like Outbox, NLIVEN, Ticketmaster or Salesforce.
• Excellent written and spoken English; strong communication skills.
• Strong organizational and analytical abilities; multi-task capable.
• Proven ability to build and maintain professional relationships.
• Ability to travel lightly and occasionally for events.
• Authorized to work in the United States for Cirque du Soleil.

Responsibilities

• Meet or exceed monthly, quarterly and annual sales revenue goals.
• Manage partnerships across multiple sales channels including third parties and wholesalers.
• Maintain relationships with key partners such as Outrigger.
• Contract and onboard partners; manage pricing structures and promos.
• Develop revenue programs with internal/external teams while protecting brand.
• Coordinate promotional materials and reporting; optimize operations and inventory.
• Train and motivate ticket influencers and sellers; attend trade shows.
• Prepare monthly/quarterly performance reports for partners.
• Collaborate with internal teams on campaigns and materials; travel as needed.

Skills

Ticketing systems

CRM systems

MS Office

English fluency

Communication skills

Organizational skills

Analytical skills

Relationship building

Negotiation

Public speaking

Education

Bachelor’s degree in hospitality, Marketing/Sales, Business or Communications

Tools

Outbox ticketing

NLIVEN

Ticketmaster

Salesforce

Job description

***Le poste étant situé aux États-Unis, la description de poste est disponible uniquement en anglais.***

***As this position in based in the United States, the job description is available in English only.***

Sales Manager – 'Auana

Sales, Marketing and Communications

Full-Time Position

Cirque du Soleil Entertainment Group is looking for our next Sales Manager to support our show, 'Auana, in Honolulu, HI. Reporting to the Director of Marketing & Sales, the Sales Manager will be responsible for the In-Market & International Sales initiatives. The main objective for this position is to ensure target goals are met through various strategies using an innovative mindset. To be successful in this role, one must be organized, ambitious and possess a natural ability to build excellent interpersonal relationships.

In this pivotal role, the In-Market Sales Manager will:

• Meet and/or exceed monthly, quarterly and annual Sales revenue goals supporting the show;
• Manage key partnerships, for all Sales channels including third-party accounts, online re-sellers, international wholesalers, tour operators and in-market direct partners;
• Work closely and maintain strong relationships with key partnerships such as Outrigger;
• Contract, onboard and maintain partnerships with all Sales partners, along with facilitating pricing/commission structures and promotional offers;
• Work closely with internal and external teams to develop and execute revenue-generating programs while protecting the pricing and brand integrity;
• Maintain lines of communication with partner, ticketing and customer service practices, including operational systems, inventory management, promotional programming and reporting in effort to identify shortcomings and recommend solutions to maximize efficiencies;
• Execute training programs to help educate and motivate ticket influencers and sellers to keep all shows top of mind to elevate their Sales performance;
• Participate in trade shows and industry network events to procure partner contracts and promote brand awareness;
• Create detailed monthly and quarterly performance reports and evaluations for key partners;
• Work closely with internal departments to coordinate all promotional materials needed;
• Conduct ongoing sales calls/visits and facilitated complimentary invites;
• Audit broker and partner websites from a Marketing and Sales perspective;
• Maintain filing systems and databases to track sales histories, contact information, profile data, contracts and any other partner related communications;
• Work closely with each of our key partners to educate, promote, market and manage expectations through clear, concise communication;
• Complete all other job-related duties as assigned.

What does it take for this role? The following hard skills are the basics of what’s needed to be successful in this position:

• Bachelor’s degree in hospitality, Marketing/Sales, Business or Communications;
• At least 4 years of previous experience in Sales/Marketing within the hospitality industry, inclusive of entertainment and attractions, meetings & events, travel trade, destination management organization marketing, hotels, etc.;
• Strong understanding of ticketing software(s) and CRM(s), such as Outbox ticketing, NLIVEN, Ticketmaster and/or Salesforce;
• Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.);
• Excellent written and oral communication; Fluent in English;
• Strong organizational and analytical skills with the ability to multi-task;
• Ambition to create and maintain strong professional relationships internally and externally;
• Availability to flex hours for the occasional evening or weekend event;
• Ability to create and maintain solid business relationships both internally and externally that promote an encouraging, positive and productive work environment;
• Excellent negotiation and presentation skills;
• The flexibility for light travel;
• Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization.

Compensation:

• The salary range for this position is $85,000 - $90,000 USD/year.
• This range is location-specific and compensation in other geographies may vary. Actual compensation within the pay range will be decided upon elements related, but not limited to: skills, prior relevant experience, and specific work location.

As you can imagine, working with a circus can be quite different from other organizations, and at Cirque du Soleil Entertainment Group, we embrace these differences loudly with enthusiasm. We realize that one size fits none and invite you to come create your own specialized experience with us to see exactly what we’re talking about, firsthand.

Our emotion-provoking shows are just the tip of the iceberg: laced throughout our organization, you will find creative minds who are empowered to use their voices and be themselves, their truest selves. Diversity to us means various perspectives, fresh ideas and continuous improvement of the way we do things. We won’t pretend like we have every answer, that’s why we need you! The employees here are the center of what we do, the voices behind the final product and amazing performances on stage.

When you think of your ideal workplace, what comes to mind? For us, it looks (and really is) like this:

• Teamwork – we thrive with collaborative teams, regardless of titles or departments;
• Respect – when we ask someone to join our team, it’s because we trust and respect you;
• Integrity – whether you work behind-the-scenes or in the office, you’re being counted on. We are a team and integritygoes a long way here, and like we mentioned previously, trust is important;
• Authenticity – we want you to bring your full self to work, this is a place where you don’t need to fit into a box to belong; diverse perspectives foster even more creativity in the workplace. We embrace the human behind the employee number;
• Being heard – you have access to everyone in the organization, use your voice on development questions or suggestions on how to improve the experience. We value open and transparent communication, and we want you to be heard!

Cirque du Soleil Entertainment Group is an equal opportunity employer. We do not discriminate against applicants or employees because of their race, creed, color, age, religion, sex, disability, sexual orientation, marital status, military status, national origin or ancestry.