Sales Manager Account Management Miami

Kaseya; Miami (FL); On-site; USD 77,000 - 117,000; Full time

Job summary

Join Kaseya as a Manager of Account Management and lead a high-performing sales team. This role focuses on ensuring client satisfaction, driving team performance, and enhancing relationship management in an exciting and vibrant workplace. Ideal candidates will have a proven track record in account management and a passion for excellence.

Benefits

Competitive pay

Performance bonuses

Learning & growth opportunities

Inclusive and diverse culture

Paid time off

Qualifications

• At least 2 years managing a team of account managers.
• Strong understanding of client management and relationship-building.
• Experience in the IT or software industry is a plus.

Responsibilities

• Lead, mentor, and develop a team of account managers.
• Build and maintain strong relationships with key clients.
• Monitor and analyze performance metrics to meet account goals.

Skills

Client Management

Leadership

Communication

Data Analysis

Tools

CRM Software

Job description

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Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Kaseya is seeking a dynamic and experienced Manager of Account Management to lead our account management team. Are you a proactive, results-driven leader ready to guide a high-performing sales team? If you thrive in a dynamic, energetic management role, Kaseya is the perfect place for you. Our top performers are dedicated to going above and beyond to enhance our customers' success while advancing their own careers and financial growth.

This role is crucial in ensuring our clients receive unparalleled service and support, driving client satisfaction and retention, and maximizing the value of our solutions. The ideal candidate will have a proven track record in account management, strong leadership skills, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

• Team Leadership: Lead, mentor, and develop a team of individual contributors to ensure high performance and professional growth.
• Client Relationship Management: Build and maintain strong, long-term relationships with key clients, acting as a trusted advisor and primary point of contact.
• Strategic Planning: Develop and execute strategies to enhance client satisfaction, retention, and overall account performance.
• Performance Metrics: Monitor and analyze key performance indicators (KPIs) to ensure team's account goals are met, and implement improvement plans as needed.
• Issue Resolution: Address and resolve any client issues or escalations in a timely and effective manner, ensuring client satisfaction.
• Collaboration: Work closely with cross functional teams to ensure alignment and deliver a seamless client experience.
• Reporting: Provide regular reports and updates to senior management on team's account status, client feedback, and team performance.
• Innovation: Identify opportunities for process improvements and best practices to enhance the efficiency and effectiveness of the account management function.
• Development: Offer ongoing training and development opportunities for both new and experienced employees to foster growth and ensure that goals are achieved.

Qualifications:

• At least 2 years of managing a team of quota carrying account managers or account executives. Managing a team of at least 5 sales representatives.
• Strong understanding of client management and relationship-building techniques.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in CRM software and account management tools.
• Experience in the IT or software industry is a plus.

Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high-impact role.

If you're ready to take your sales career to the next level and help our customers grow, we’d love to hear from you!

What we offer:

• Competitive pay with awesome performance bonuses – your hard work pays off (literally!)
• Tons of learning & growth opportunities – level up your career with us
• Be part of a fast-growing global tech company – never a dull moment
• Clear paths for career advancement – your success is our success
• Fun team events, shoutouts, and recognition – because wins should be celebrated
• ️ Work with cutting-edge tools & tech – geek out all you want
• Inclusive, diverse, and energetic culture – bring your whole self to work
• ️ Paid time off to recharge – work hard, rest well

Join the Kaseya growth rocket ship and be part of something epic!

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Management

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

Paid paternity leave

Disability insurance

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