Sales Manager

UMC; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

HSAs/FSAs

Life and disability insurance

PTO 120 hours

Paid holidays

Employee assistance program

Tuition reimbursement

Referral program

Wellness program

Job summary

UMC in Lynnwood, WA is seeking a Service Sales Manager to drive revenue across HVAC and plumbing service offerings, including maintenance agreements and quoted projects. You will lead a high-accountability sales team, set cadence, and ensure measurable results.

The role requires building structured processes, coaching team members, and coordinating with operations to deliver a consistent client experience. On-site leadership in Lynnwood.

Qualifications

• Bachelor’s degree in sales, business, or related field.
• 5–7 years of sales experience in HVAC/mechanical service.
• 2–3 years of sales leadership with revenue accountability.
• Professional English proficiency (written and verbal).
• Strong math and reasoning skills.

Responsibilities

• Lead sales team and BDRs with clear targets.
• Develop and implement revenue strategies.
• Manage service agreements, renewals, and recurring revenue.
• Oversee CRM accuracy and pipeline reporting.
• Coordinate cross-functional with operations.

Skills

HVAC knowledge

CRM proficiency

Sales leadership

Pipeline management

Communication skills

Team coaching

Education

Bachelor’s degree in related field

Tools

CRM software

Job description

LINK: https://umci-hff.viewpointforcloud.com/careers/jobdetails/e4c350d3-496c-457b-932c-ebe522ed4c2c?openModal=N&logoUrl=%2FCompany%2FGetLogo%3Fco%3D1%26size%3DL

Benefits Summary

UMC offers a competitive salary and a generous benefits package, including:

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Health Savings and Flexible Spending Accounts
• Company-paid life and disability insurance (STD/LTD)
• Paid Time Off (PTO) beginning at 120 hours annually for full-time employees
• Seven paid holidays plus one floating holiday
• Employee Assistance Program
• Professional development support and tuition reimbursement
• Employee referral program
• Wellness program and employee events

Paid Time Off

Eligible employees begin accruing PTO on their date of hire. PTO combines vacation and sick leave, starting at 15 days per year for full-time employees.

Position Description

Starting Salary: $120,000 - $180,000; depending on experience

Location: Lynnwood, WA

Classification: Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview

The Service Sales Manager is responsible for driving revenue performance across the Service Department’s HVAC and Plumbing sales, including maintenance agreements, quoted projects, repairs, and upsell opportunities.

This is a high-accountability leadership role focused on building a disciplined, predictable sales operation through clear structure, pipeline visibility, and actionable sales execution.

This leader must quickly immerse in the business, build team capability, simplify communication, and drive performance through consistent cadence, clear expectations, and follow-through.

Key Responsibilities

Revenue Leadership & Sales Strategy:

• Own and execute revenue strategies across service agreements, quoted projects, repairs, and account growth initiatives.
• Align sales priorities and growth objectives with operational capacity, market conditions, and company goals.
• Establish measurable revenue targets and translate strategic objectives into actionable sales plans.

Service Agreement Growth:

• Lead initiatives to increase service agreement penetration, recurring revenue, renewals, and long-term account value.
• Drive accountability around service agreement growth as a core component of business stability and profitability.
• Lead, coach, and develop sales team members and BDRs through clear expectations, consistent feedback, and performance management.
• Foster a high-accountability, low-ego culture centered on professionalism, ownership, communication, and follow-through.
• Build team engagement and execution through consistent leadership presence, coaching, and operational support.

Sales Process, Cadence, and Pipeline Management:

• Implement and maintain structured sales cadences to improve activity levels, execution consistency, and pipeline movement.
• Oversee CRM accuracy, opportunity tracking, and reporting to maintain visibility into pipelines, forecasts, and close probability.
• Drive pipeline discipline and forecast accuracy through measurable weekly actions, reporting standards, and team accountability.

Accountability & Performance Management:

• Hold team members accountable to defined sales goals, activity expectations, and operational standards using data-driven performance management practices.
• Identify performance gaps quickly and address underperformance through direct coaching, follow-up, and structured improvement plans.

Cross-Functional Coordination:

• Partner closely with operations, service, and account management teams to ensure smooth communication, alignment, and execution.
• Improve cross-functional coordination and communication processes to support operational efficiency and consistent client experience.

Secondary Responsibilities

• Follow up with clients to confirm satisfaction with completed projects.
• Participate in company-sponsored client engagement activities.
• Serve as the designated holder of the company’s administrative license and remain up to date on applicable codes and regulations.

Position Requirements

Required Skills and Abilities

• Strong technical knowledge of HVAC systems; plumbing service experience preferred
• Ability to communicate sales strategy and execution plans with clarity and simplicity
• Proven ability to translate strategy into measurable execution and team accountability
• Strong experience with CRM platforms, pipeline management, and sales reporting
• Excellent communication, organization, planning, and follow-through skills
• Ability to quickly build trust, align teams, and eliminate operational confusion
• Strong leadership presence with a low-ego, high-ownership mindset
• Ability to manage multiple priorities while maintaining consistency and execution discipline

Supervisory Responsibility

• Directly leads sales team members and Business Development Representatives (BDRs)
• Works closely with Account Specialist team and company operations partners (non-direct reports)

Preferred Education and Experience:

• Bachelor’s degree or equivalent experience in sales, business, project management, or related field
• 5–7 years of sales experience in HVAC, mechanical service, construction, or related industry
• 2–3 years of sales leadership experience with direct revenue accountability
• Proficiency in English at a professional level (written and verbal).
• Strong mathematical and reasoning skills.

Preferred Leadership and Operational Experience

• Experience implementing sales cadence, pipeline discipline, and performance tracking systems
• Demonstrated success developing and coaching sales teams
• Experience growing service agreements and recurring revenue streams

Required Licensing and Other Certifications:

• Maintain a valid driver’s license and satisfactory driving record.
• Successful completion of a background check.