Sales Manager

Accorhotel; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

21c Museum Hotels in Louisville is seeking a Sales Manager to lead group room markets across Corporate, SMERF and Association segments. You will build client bases through outside calls, trade shows, and networking, and you will finalize contracts for group bookings while coordinating with DOSM and department heads to plan events.

You will analyze demand segments, maximize revenue, and deliver top service. The role requires excellent communication, strong negotiation, and proficiency with office

Qualifications

• Bachelor’s degree preferred or equivalent.
• Experience in hotel sales and management required.
• Strong communication and negotiation abilities.
• Willingness to travel locally for client meetings.

Responsibilities

• Build client base through outside sales calls, blitzes, cold calls and referrals.
• Represent hotel at trade shows and events, local and national markets.
• Identify gaps, propose targeted plans to fill and execute them.
• Generate maximum revenue through group bookings and catering sales.
• Analyze demand segments and sources of business to maximize profit.
• Negotiate contracts for group bookings and coordinate with departments.
• Attend meetings with DOSM, Revenue Manager and teams to plan events.

Skills

Communication

Negotiation

Sales prospecting

Analytical skills

Office software

Education

Bachelor’s degree preferred

Tools

Delphi

Microsoft Word

Excel

Outlook

Accounting software

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Reports To:Directorof Sales & Marketing(DOSM)

General Purpose:The Sales Manageris responsible forgroup room markets for the Corporate, SMERF and Association market segment.The Sales Manager sells to individual accounts and groupsin accordance withtheobjectivesestablishedin the marketing plan. The Sales Manager will ensure that sales activities and group bookings are focused to yield maximum revenue per available guest room.The Sales Manager will alsoassistwith marketing efforts as needed.

Specific Responsibilities:

• Buildsclient base through outside sales calls, salesblitzes, cold calling, prospecting, direct mail,networkingand referrals.

• Conductssite tours,representsthe hotel at trade shows and business events, focusingon all marketslocal and national.

• Identifiesgap periods (30/60/90 days& beyond), recommendstargeted sales & marketing plans to fill,andcommunicateseffectively to ensure proper execution of plan.

• Generatesmaximum revenue in the rooms andcateringdepartments through achievement of specific revenue booking goals in support of the hotel’s established strategies.

• Analyzesthe hotel's demand segments andsources of business for eachto maximize revenues and profit.

• Knowstheprinciplecompetition for each segment and leverageshotel's relative strengths against each.

• Deliversthe best service,qualityand value to every customer, every time.

• Personallydemonstratesa commitment to customer service bysolicitingand responding promptly to guest needsand inmeeting expectations.

• Maintainseffective involvement with key community organizations.

• Finalizescontracts for group bookings.

• Converseswith guest and hotel department heads to plan function details, such as space requirements, time schedule,and food service.

• Executescut-off dates on group bookings.

• Maximizesprofit andoptimizespace through salesin accordance withestablished pricing models,exercising good judgment.

• Preparesmonthly reports as requested by management, such as monthly pace reports, sales inquiry, sales site visits, sales action plan, etc.

• Attendsweekly meetings:

• Revenue meeting withDOSM, Revenue Manager,Sales Team,VPand GM.

• BEO meeting with DOSM, F&B team, Rooms team and Sales and Catering team

• One on one meeting withDOSM

• Other duties as assigned by yourDOSM.

• Excellentcommunication skills, both verbal and written.

• Most work tasks are performed independently.There is minimal direct supervision.

• Extensive knowledge of selling strategies and the ability to meet goals.

• Complete knowledge of hotel, catering, and event space.

• Abletoutilizeproperty adoptedfor booking, tracking, forecasting, and executingoptimalselling strategies.

• Comprehendsthe group sales processand negotiate accounts.

• Analyticallyapproachesproblem solving.

• Ableto analyze financial statements and market data.

• Desirestoparticipateas part of a team.

• Demonstratesself-confidence,energyand enthusiasm.

• Presentsideas and information in a concise, well-organized way.

• Effective listening skills.

• Managesgroup or interpersonal conflictsituationeffectively.

• Managestime well, correctly prioritizing tasks.

• Highly visible in areas of responsibility.

• Excellentnegotiation skillsin order tocreate win-win solutions.

• Mustpossesscomputer skills, including, but not limited to, accounting programs,Delphi,Microsoft Word,Exceland Outlook.

• Mustpass a background check.

Education/Formal Training:

• Bachelor’sdegree is preferred.

Travel Requirements:

• Some local travel to client sites and networking events

• Infrequent long-range travel.

Experience:

• Priorhotel salesandmanagement experiencerequired.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm