Sales Manager

Hotel-Phillips; Kansas City (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k program with company match

Additional benefits may be available

Job summary

Arbor Lodging Management is seeking a Sales Manager to oversee the property and perform account development, while supporting sales and marketing in planning diverse opportunities.

This role emphasizes maximizing revenue through collaboration with revenue management and marketing, building long‑term client relationships, updating rates and promotions across channels, and driving new business while ensuring budgeted goals are met.

Qualifications

• High school diploma or GED.
• 3+ years of sales and marketing experience or related field.
• A warm, people-oriented demeanor.
• A team-first attitude.

Responsibilities

• Oversee sales staff and reservations to maximize revenue and marketing opportunities.
• Collaborate with revenue management and marketing to maximize REV/PAR and market share.
• Maintain teamwork and clear communication across the property.
• Ensure the hotel meets or exceeds budgeted goals.
• Lead on-property sales functions to build long-term client relationships.
• Keep rates, promotions, and availability updated across website, OTAs, and GDS.
• Support contract writing and customer correspondence for booked business.

Skills

People skills

Team player

Sales experience

Education

High school diploma or GED

Job description

Description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Sales Manager will oversee the property and perform and execute account development. In addition, the sales manager will assist sales and marketing in the planning of various marketing opportunities.

Duties & Responsibilities:

• Oversee and manage sales staff and reservations to ensure maximum revenue, promotional coverage, and marketing opportunities are achieved
• Work closely with revenue management and marketing functions to develop strategies to maximize REV/PAR and grow market share
• Maintain and promote teamwork with effective and clear communication
• Ensures hotel meets or exceeds budgeted goals
• Follow and track company cross-sell procedures
• Create a focus on attracting new business
• Review and approve any special corporate negotiated rates by signing the contract
• Lead on-property sales functions to build long‑term, value‑based customer relationships that enable achievement of hotel sales objectives
• Oversee and ensure the updating of rates, promotions on the hotel website, OTA's (online travel agents), GDS, etc. without any rate parity
• Evaluate and drive the hotel’s participation in various sales channels: Market Sales, Event Booking Centers, Electronic Lead channels, etc.
• Execute and support the operational aspects of business booked (e.g., generating a proposal, writing contract, customer correspondence)
• The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands

Requirements

Qualifications:

• High school diploma or GED
• 3+ years experience in the sales and marketing or related professional area.
• A warm, people-oriented demeanor
• A team-first attitude

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.