Industry: Manufacturing / Building Products
Travel: Up to 10%
Position Summary
We are seeking an experienced and results-driven Sales Manager to lead our Inside Sales team and drive revenue growth within our manufacturing division. This role is responsible for developing sales strategies, coaching and developing Territory Sales Managers (TSMs), strengthening customer relationships, and partnering with Operations and Supply Chain teams to ensure exceptional customer service and operational alignment.
The ideal candidate is a proven sales leader with experience in manufacturing, industrial, building products, or construction-related industries who thrives in a fast-paced environment and enjoys developing high-performing teams.
Key Responsibilities
Lead and Develop the Sales Team
- Manage, coach, and mentor a team of Territory Sales Managers.
- Establish clear performance expectations and accountability measures.
- Conduct regular training and professional development activities.
- Foster a culture focused on teamwork, customer service, and continuous improvement.
- Develop and execute strategic sales plans to achieve revenue and profitability goals.
- Analyze sales performance and market opportunities to drive business growth.
- Optimize sales territories and resource allocation for maximum effectiveness.
- Monitor key performance indicators and implement improvement initiatives.
Strengthen Customer Relationships
- Build and maintain strong relationships with key customers and partners.
- Support customer retention efforts through proactive communication and problem-solving.
- Conduct customer visits and participate in strategic account reviews.
- Ensure a high level of customer satisfaction across all interactions.
Partner with Cross-Functional Teams
- Collaborate with Operations, Logistics, Supply Chain, and Production teams to align customer demand with manufacturing capacity.
- Communicate inventory constraints, production challenges, and customer expectations effectively.
- Support forecasting and planning activities to ensure successful order fulfillment.
Improve Processes and Quality
- Lead efforts to identify and resolve sales-related quality concerns.
- Conduct root cause analysis and implement corrective actions.
- Promote operational excellence through continuous process improvement initiatives.
- Ensure adherence to company policies, quality standards, and established procedures.
Promote the Brand
- Represent the company at customer meetings, industry events, and trade shows.
- Utilize social media and professional networks to enhance brand visibility and industry engagement.
- Support marketing initiatives that strengthen market presence and customer engagement.
Qualifications
Required
- Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent experience.
- Minimum 3 years of leadership experience within sales, customer service, or account management.
- Strong leadership, coaching, and team development skills.
- Excellent communication, presentation, and relationship-building abilities.
- Experience managing performance metrics and achieving sales objectives.
- Proficiency with Microsoft Office, including Excel and PowerPoint.
Preferred
- 5+ years of management experience in manufacturing, industrial, building products, or construction-related industries.
- Proven success leading high-performing inside sales teams.
- Experience with CRM systems and data-driven sales management.
- Background working closely with Operations, Supply Chain, or Production teams.
- Experience with forecasting, territory management, and customer retention strategies.
What Success Looks Like
- Achieve divisional sales and revenue growth targets.
- Develop and retain a high-performing sales team.
- Improve customer satisfaction, retention, and service levels.
- Reduce quality-related issues through proactive problem-solving and process improvement.
- Strengthen collaboration between Sales, Operations, and Supply Chain teams.
- Drive operational excellence while supporting long-term business growth.
Physical Requirements
- Primarily office-based work environment.
- Frequent use of computers, phones, and other office equipment.
- Ability to sit, stand, type, and communicate throughout the workday.
- Occasionally lift and move office materials weighing up to 25 pounds.
- Minimal exposure to environmental hazards or extreme conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Why Join Us?
- Opportunity to lead and develop a growing sales organization.
- Collaborative culture focused on customer satisfaction and continuous improvement.
- Stable manufacturing environment with strong growth potential.
- Ability to make a direct impact on revenue, team development, and operational success.