Sales Manager

Stoney-Creek-Hospitality; Columbia Township (MO); On-site; USD 60,000 - 70,000; Full time

Job summary

The Sales Manager at Stoney Creek Hotel & Conference Center in Columbia, MO leads proactive sales efforts to optimize occupancy and ADR, maximize revenues, and surpass hotel profit targets. You will drive client acquisition and retention while coordinating with the General Manager and Regional Director of Sales.

Responsibilities include developing sales strategies, building relationships with corporate clients and event planners, and managing the sales team to meet performance targets.

Qualifications

• High school diploma or equivalent; college degree preferred in hospitality
• Previous hospitality sales experience is a plus
• Proficiency with hotel management software and related computer systems
• Strong verbal and written communication skills

Responsibilities

• Develop and implement sales strategies to increase occupancy, ADR, and revenue.
• Build and maintain relationships with corporate clients, travel agencies, event planners, and other potential customers.
• Retain clients and seek out new business opportunities.
• Manage the hotel's sales team and set performance targets.
• Create and manage sales collateral, presentations, and contracts.
• Attend industry events and networking opportunities.
• Generate regular reports on sales activities, revenue, and market analysis.

Skills

Sales leadership

Client relationship management

Revenue optimization

Team leadership

Networking

Reporting and analytics

Excellent communication

Adaptability

Education

HS diploma or equivalent

College degree in related areas preferred

Tools

Hotel management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Columbia, MO, US

Salary Range: $60,000.00 To $70,000.00 Annually

ACCOUNTABILITY

The Sales Manager leads proactive sales efforts to optimize occupancy and ADR, maximize revenues, and surpass hotel profit targets. They achieve all sales objectives while upholding Stoney Creek Hotel & Conference Center standards and exceeding guest/client expectations. In this dynamic role, quick decision-making in fast-changing conditions is essential. Challenges and pressure are the norm, with daily variations in priorities and new problem-solving tasks. The role involves addressing situational, factual, and interpersonal issues, demanding analytical, creative solutions, and teamwork. Interactions require poise, confidence, and influence. Communication is assertive, prioritizing decisiveness over persuasion. Flexibility, delegation, and persistence are key attributes, focusing on goal attainment rather than micromanaging processes.

REPORTS TO AND IS SERVED BY:

General Manager & Regional Director of Sales

FLSA Designation:

Exempt

WHAT TO EXPECT

• Sales Strategy: Develop and implement effective sales strategies to increase room occupancy, Average Daily Rate (ADR), and overall revenue. Identify market opportunities and trends to stay competitive.
• Client Acquisition: Build and maintain relationships with corporate clients, travel agencies, event planners, and other potential customers. Proactively seek out new business opportunities.
• Client Retention: Foster strong relationships with existing clients to ensure repeat business. Understand their needs and provide tailored solutions.
• Revenue Enhancement: Continuously monitor and analyze market trends and competitors to adjust pricing and packages accordingly. Utilize yield management techniques to maximize profits.
• Team Leadership: Manage the hotel's sales team, providing guidance, support, and training. Set performance targets and evaluate team members' progress.
• Sales Collateral: Create and manage sales collateral, including promotional materials, presentations, and contracts. Ensure that all sales materials are up-to-date and reflect the hotel's offerings accurately.
• Networking: Attend industry events, trade shows, and networking opportunities to promote the hotel and establish connections within the hospitality industry.
• Reporting: Generate regular reports on sales activities, revenue, and market analysis. Provide insights and recommendations to senior management.
• Customer Service: Maintain a high level of customer service by addressing client inquiries and concerns promptly and professionally.

Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.

Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.

PROUD OWNER

• Excellent communication skills, both verbal and written.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Developing sales strategies and setting goals.
• Promoting Stoney Creek programs.
• Proficiency in using computer systems and hotel management software for reservations and guest information.
• Client relationship management.
• Ensures guest satisfaction exceeds brand standards in every interaction.

HELD ACCOUNTABLE TO

Guest satisfaction, brand standards, meet and exceed hotel profit goals, identify and generate new business, and support operations.

CHARACTERISTICS:

Independent, assertive, self-confident, innovative, goal-oriented, visionary, and flexible.

MINDSET:

Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent (additional hospitality education is a plus). College degree in related areas preferred.

Previous experience in hospitality sales is a plus.

Proficiency in computer programs and skills.

Strong communication skills, both verbal and written.

PHYSICAL DEMANDS:

lift, carry, push, and pull up to 25 lbs.

TRAVEL:

N/A

POSITION:

On-site work at the hotel property.