Sales Manager

Red Hospitality & Leisure Key West Llc; Charlotte Amalie (United States Virgin Islands); On-site; USD 42,000 - 64,000; Full time

Job summary

Red Hospitality & Leisure Key West Llc is seeking a proactive DMS liaison to be the primary contact for group inquiries, coordinating transportation, dining, and off-site experiences. You will manage communications, proposals, and contracts with a luxury guest-focused approach.

Role requires strong organizational skills, superb customer service, and the ability to work holidays, nights, and weekends while maintaining brand standards and vendor relationships.

Qualifications

• Two-year degree in Hospitality or related field.
• Two to four years of supervisory experience.
• Previous customer service experience.
• Ability to walk on various surfaces and work outdoors.
• Willingness to work holidays, nights, and weekends.

Responsibilities

• Be the first point of contact for new group inquiries and sales requests.
• Send introduction emails, follow up with guests, and create proposals and contracts for groups.
• Coordinate transportation, restaurant, and off-site experiences with timely communication.
• Update internal tools and databases with guest requests and booking details according to company standards.
• Upsell opportunities and provide local area knowledge and vendor contacts.
• Ensure turnover to F&B, Bell Stand, Front Office and other departments as needed.

Skills

Communication

Organizational skills

Self-starter

Positive attitude

Guest service mindset

Education

Two-year degree in Hospitality or related field

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

PowerPoint

Job description

Duties (NOT ALL INCLUSIVE):Main point of contact for groups and guests reaching out for REDs Destination Management Services.Highly trained in the art of conversation, adhering to hotel brand standardsStrong technical abilities, must be proficient in Microsoft Word, Outlook, Excel and PowerPointExemplary communicator, understanding email and phone responses will be needed outside of traditional work hours at a luxury levelAbility to prioritize, organize and follow-up to a high volume of guest and management requestsAbility to focus attention on details and a success is never final mentalityEmbody a positive attitudeAbility to be an enthusiastic self-starter with strong organizational skillsResponsible for being the first point of contact for new group inquires and requests from the sales teams in need of Destination Management ServicesSending introduction emails, following up with guests, and creating proposals and contracts for groupsFacilitate the coordination of transportation, restaurant, and off-site experiences by proactively researching, communicating, and following through in a timely manner with all guest requestsEnsure the consistent updating of all internal tools and databases, such as Fareharbor, Opera and Internal Group Tracking Tools with specific customer requests and booking details accordingly to company standardsUpdate and maintain all sales collateral, such as rack cards, brochures, website content and email attachmentsCommunicate guest recovery scenarios to the appropriate teams on property, following through on any necessary resolutionEnsure accuracy and process billing according to payment typeParticipation in site-visits, in conjunction with the hotel’s guidance team to offer groups a warm welcome, including descriptive and inspirational local recommendations for on-site, land and water-based activitiesProvides accurate, complete and effective turnover to F&B, Bell Stand, Front Office and other departments as necessaryMaintain prompt responses and communication with tentative and confirmed groups within 24 hour windowReading guest cues and taking the initiative to not only fulfill guests’ requests, but to anticipate their needs and exceed their expectations by upselling and being an expert within local area knowledge and vendor relationshipsAttend daily line up with front of house and MSE teamsOther projects and/or duties as assigned.Minimum Qualifications:Two (2) year degree from an accredited university in Hotel, Restaurant Management, Hospitality, Business Administration and/or related major OR least six (6) years of experience in the fieldTwo (4) years of Supervisory experiencePrevious experience in customer service and/or equivalent work experience PLUSKnowledge, Skills, and Abilities:Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone.Must be able to work various work settings such as exposure to sunlight and outside temperature.Must be able to lift 50lbs.Ability to establish and maintain effective working relationships with all persons contacted during the work.Ability to read, interpret, and apply regulations and safe practices.Ability to operate assigned equipment, read and interpret documents.Ability to multi-task.Ability to speak and write clearly and concisely.Must be able to operate with little or no supervision.Must be willing to work holidays, nights, and weekends.Must have strong interpersonal skills and positive attitude.