Sales Manager

Neiman Marcus; Beverly Hills (CA); On-site; USD 86,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Voluntary benefits

Job summary

Neiman Marcus in Beverly Hills is seeking a Salesforce-minded Sales Manager to own the in-store sales experience. You will coach a high-performing selling team, onboard new hires, and drive clienteling initiatives to build lasting client relationships while maintaining Saks Fifth Avenue brand standards and exceptional service.

Responsibilities include recruiting, training, performance coaching, scheduling, and leveraging client data to increase wallet share through targeted events and outreach.

Qualifications

• Relevant experience and leading a team.
• Proven track record managing selling and operations workforce.
• Proficiency with clienteling tools and social media selling; Google Workspace.
• History of building, leading, motivating teams to objectives.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Willing to work evenings, weekends, and holidays.

Responsibilities

• Actively recruit and onboard new hires with urgency and quality.
• Train and develop top talent; set goals aligned with departments.
• Enforce policies; ensure understanding across associates.
• Evaluate performance; provide feedback and coaching.
• Develop associates' personal brand via social outreach.
• Drive product knowledge, client events, and targeted selling.
• Foster a culture of achievement and collaboration.
• Resolve conflicts; empower team to handle customer issues.
• Oversee scheduling and prioritization; manage promotions impact.
• Encourage feedback and continuous improvement; model candor.

Skills

Team leadership

Sales management

Clienteling tools

Social media selling

Google Workspace

Communication skills

Attention to detail

Physical readiness

Tools

Clienteling tools

Google Workspace

Job description

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE:

As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.

WHAT YOU WILL DO:

People

• Responsible for actively recruiting and seamlessly onboarding new hires. Acting with a sense of urgency, hiring quality talent to plan for and create talent bench
• Train and develop top talent by supporting team members in identifying career development goals and opportunities for growth and exposure; set clear goals and communicate to direct reports in alignment with department objectives and support in achievement strategy
• Foster an environment of accountability by leading team in appropriately enforcing policies and procedures, ensuring understanding from all associates
• Evaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow‑up, coach and mentor associates on opportunities for improvement
• Develop direct reports to build their personal brand as a fashion authority through proactive outreach, leveraging social media platforms to build fashion influencer presence, and broaden connections beyond client base
• Drive continued education initiatives for direct reports, with a focus on product knowledge training, client events and experiences, and targeted selling and clienteling
• Promote a positive environment of achievement, recognition, and celebration
• Resolve work‑related concerns and conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
• Empower team to take ownership of internal and external customer problems and resolve them quickly
• Oversee scheduling of department associates with sensitivity to promotional calendar and business needs, while managing team’s daily prioritization of tasks
• Create and maintain an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
• Speak with truth and candor, modeling how to challenge the status quo appropriately

Customer Experience

• Exhibit culture and values, and create a friendly, upbeat atmosphere where customer service is consistent with Company standards
• Role model exceptional service and client relationship building skills by consistently delivering memorable client experiences, planning and supporting client appointments to maximize results, and informing clients of in-store events to enhance engagement and loyalty
• Execute all client development-specific initiatives in‑store and collaborate with functional partners, including store leadership, marketing, vendors, and merchants, to identify top clients and seamlessly execute events/experiences
• Proactively build positive and productive relationships, seeking to help others by identifying and meeting the needs of the team, customers, partners, and the community
• Build a cohesive customer service-driven team, overseeing customer service efforts and escalations
• Use data‑driven methods to identify patterns in client spend, identify opportunities to increase wallet share, and drive repeat business
• Increase new client acquisition and strengthen existing relationships by leveraging various marketing tools and channels of technology, such as social media platforms, referrals, and networking
• Exercise expertise in use of clienteling tools to deliver exceptional service, stay connected with the client, and make targeted recommendations based on shopping history and preferences
• Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential

Business Ownership

• Drive towards the achievement of maximum sales and growth through the development of client advisors and client relationships
• Establish well‑thought-out plans and manage team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s)
• Execute plans and strategies in store to build strong client relationships and meet overall client development goals
• Develop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
• Support audit compliance to enforce department and stockroom controls, as applicable
• Stay informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
• Track progress against departmental strategies to execute properly and successfully
• Proactively share information, best practices, and new ideas with team to improve business and performance
• Demonstrate strong decision‑making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)
• Use critical thinking skills to analyze problems and to recommend viable solutions
• Personally champion change initiatives, explaining benefits and challenges of change to team and others impacted

WHAT YOU WILL BRING:

Required Qualifications (Minimum Requirements):

• Relevant experience and leading a team, with supervisory experience managing a team of direct reports
• A proven track record of success managing a selling and operations workforce and achieving business results
• Proficiency in utilizing available technology, including clienteling tools and social media (social selling), as well as Google Workspace programs, advanced proficiency preferred
• History of building, leading, motivating, and coaching teams to achieve objectives
• Excellent oral and written communication skills, structuring messages in a clear logical manner using the most appropriate communication medium
• Strong attention to detail
• May require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Preferred Qualifications (nice to haves):

• Luxury retail fashion experience preferred
• Continuously builds skills and knowledge through training, coaching, and career experiences
• Demonstrates a working knowledge and appreciation of the Saks Fifth Avenue business and the fashion industry
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer‑centric mentality versus a solely store‑centric one

YOUR LIFE AND CAREER AT NEIMAN MARCUS:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full‑time employees (including medical, vision and dental)

SALARY AND OTHER BENEFITS:

The salary for this position is between $85,807.69 - $107,259.62 annually. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

This position is also eligible for bonus.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks Global. We look forward to reviewing your application.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].