Sales Leader

Express, Inc.; Vancouver (WA); On-site; USD 26,174 - 35,817; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with Company match

Employee discount

Paid Time Off

Parental leave

Job summary

Express, Inc. is seeking a Retail Sales Leader in Vancouver, WA. The role involves driving store operations and training associates to ensure a great shopping experience for customers.

Key responsibilities include coaching associates, overseeing checkout experiences, and executing daily operations. A high school diploma and retail experience are required. The pay range is $19.00 - $26.00 per hour. Benefits include medical, dental, 401(k) with company match, and employee discounts.

Qualifications

• 1 year of retail experience preferred.
• High School diploma or equivalent required.
• Proficient in the use of technology (iPads, registers).
• Availability for nights, weekends, and non-business hours required.
• Able to meet physical requirements.

Responsibilities

• Drive operations on the sales floor and in the stockroom.
• Assist in training associates and delivering great customer experience.
• Provide in-the-moment coaching to store associates.
• Execute daily store operations effectively.
• Oversee and authorize the checkout experience.

Skills

Retail experience

Communication

Sales accountability

Team collaboration

Multitasking

Education

High School or Equivalent

Tools

Technology use (iPad, registers)

Job description

Store Name

Vancouver

Responsibilities

Express is seeking a Retail Sales Leader to join our team.

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in‑store shopping experience for customers.

Key Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in‑moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in‑store customer experiences.
• Effectively resolve customer service issues to a positive outcome.
• Lead and model our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Benefits & Compensation

PHOENIX offers a range of benefits to help protect full‑time associate’s health and long‑term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more.

Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Pay Range

$19.00 - $26.00 per hour

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States.

PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.