Sales Leader

EXPRESS

King of Prussia (PA)

On-site

USD 42,000 - 66,000

Full time

14 days+

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Job summary

EXPRESS is seeking a Retail Sales Leader at our King of Prussia store to drive sales floor and stockroom operations while training associates to deliver exceptional in-store experiences. You will lead by example, coaching teams, ensuring policy compliance, and maintaining store standards across the customer journey.

The role focuses on operational excellence, merchandise flow, and delivering a consistent customer experience.

Qualifications

Education: High School or Equivalent.
1 year of experience minimum.

Responsibilities

Lead store operations on the sales floor and in the stockroom.
Provide in-the-moment coaching to associates for optimal customer service and floor execution.
Collaborate with Store Management to give feedback on performance.

Skills

People leadership

Coaching

Customer service

Education

High School or Equivalent

Job description

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Overview

About PHOENIX

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name

King Of Prussia

Responsibilities

Express is seeking a Retail Sales Leader to join our team. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

Key Responsibilities

Assist in developing and motivating associates to maximize sales potential
Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
Partner with Store Management to provide feedback on associate performance.
Assist in training associates on store operations, product, policy, and procedures.
Execute action plans that optimize results
Execute all aspects of daily store operations.
Ensure appropriate associate coverage to create a great customer experience.
Oversee and authorize the checkout experience.
Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
Monitor and analyzes the customer service provided by team members.
Build an effective schedule with the right associate in the right place at the right time.
Promote and support an environment focused on delivering great in-store customer experiences.
Effectively resolves customer service issues to a positive outcome.
Lead and models our customer experience model.
Display expert knowledge of product, company policies, promotions, loyalty programs.
Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
Other essential functions may occur as directed by your supervisor.