Sales Leader

Express; Burlington (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Sales Leader to enhance the customer shopping experience and drive sales in a dynamic retail environment. This role involves training and motivating team members, managing daily store operations, and ensuring exceptional service standards. With a focus on collaboration and effective communication, you will lead a team to achieve sales goals while fostering a positive atmosphere. If you're passionate about retail and eager to make a difference, this opportunity offers a chance to grow in a supportive environment with a range of benefits.

Benefits

Medical Coverage

401(k) with Company Match

Merchandise Discount

Paid Time Off

Parental Leave

Qualifications

• High School diploma or equivalent required.
• 1+ years of retail experience preferred.
• Proficient in technology usage.

Responsibilities

• Drive operations on the sales floor and in the stockroom.
• Assist in training associates and maximizing sales potential.
• Ensure excellent customer service and store operations.

Skills

Retail Sales Experience

Customer Service Skills

Communication Skills

Technology Proficiency

Team Collaboration

Multitasking Ability

Education

High School Diploma

Tools

iPad

Cash Register

Job description

Overview

About PHOENIX

PHOENIXRetail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style, whether dressing for work, everyday, or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident, and effortless style. Whether dressing for work, everyday, or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the online store at theexpress.com, and the Express mobile app.

Store Name: Burlington Mall

Responsibilities

Express is seeking a Retail Sales Leader to join our team.

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.

Key Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product knowledge, policies, and procedures.
• Execute action plans that optimize results.
• Handle all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, including shipment, replenishment, omni-channel operations, and in-store activities.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associates in the right place at the right time.
• Promote and support an environment focused on delivering excellent in-store customer experiences.
• Effectively resolve customer service issues to positive outcomes.
• Lead and model our customer experience standards.
• Display expert knowledge of products, company policies, promotions, and loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Perform other essential functions as directed by your supervisor.

Required Experience & Qualifications

• High School diploma or equivalent.
• At least 1 year of retail experience.
• Proficient in the use of technology (iPad, registers).
• Availability to work nights, weekends, and non-business hours.
• Ability to meet physical requirements.

Critical Skills & Attributes

• Previous retail experience preferred.
• Effective communication skills with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Strong collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and processes simultaneously.

Benefits and Compensation

PHOENIX offers a range of benefits to support full-time associates' health and long-term financial security, including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new parents.

For part-time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.

Part-time associates may also be eligible for paid sick leave, public health emergency leave, participation in the 401(k) and Roth 401(k), merchandise discounts, incentive programs, and voluntary benefits through YouDecide.

Actual compensation depends on factors such as location, education, skills, and experience.

If you would like to learn more about the California Consumer Privacy Act, click here.

PHOENIX is an equal opportunity employer and does not discriminate based on protected characteristics. We only hire individuals authorized to work in the United States. We are committed to providing reasonable accommodations for individuals with disabilities. To request an accommodation, call 1-800-964-9793 and say 'Associate Relations' or email [e-mail].

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or agencies without a signed agreement and HR approval. We will not consider or pay fees for resumes submitted without prior authorization.