Sales Lead, Wrentham Premium Outlets

LOFT Outlet; Wrentham (MA); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Job summary

LOFT Outlet in Wrentham, MA is seeking a part-time Sales Lead to drive exceptional customer experiences and support a high-performing team. You will collaborate with the Store Manager to master store operations and be ready to step in as manager when needed.

The role emphasizes coaching, initiative, and effective use of tools to maintain visual standards and omnichannel customer care. Evening/weekend availability is required.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Support and role model excellent customer experiences.
• Collaborate with Store Manager to become an expert on store functions and step in as manager when needed.
• Provide in-the-moment feedback and coaching to associates to improve customer interactions.
• Build productive relationships and share ideas to support the team.
• Use tools to drive a customer-focused environment and a profitable business.

Skills

Retail sales experience

Management experience

Communication and coaching

Initiative and decision-making

Organization and delegation

Flexible availability

Tools

POS system

Technology proficiency

Job description

About usAbout the roleAs a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.The impact you can haveIn this role, you'll have the opportunity to:Be a representative of the brand and model personalized customer experience behaviors.Assist store leaders with onboarding and developing an effective, highly engaged team.Support an inclusive store environment for associates where everyone feels welcome and engaged.Uphold the highest visual and operational standards while keeping the focus on the customer.Use tools to drive a customer-focused team environment and profitable business.Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.Build productive relationships by sharing ideas and supporting the team.Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.Seamlessly step into the role of manager when needed.You'll bring to the role6-months of retail sales experience (preferred)Management experience (preferred)Technology proficient and ability to operate a point-of-sale systemEnjoys communicating and coachingFlexible availability – including evenings, weekends, and holidaysTakes initiative in making thoughtful decisionsAbility to organize, delegate, and prioritize assignments to stay on top of deadlinesBenefits401(k) planMerchandise discounts plus eligibility for discounts at our sister brandsProfessional development and opportunities for advancement across our brandsCommunity impact through our philanthropic partnershipsAvailability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.Location:Store 2900-Wrentham Premium Outlets-ANN-Wrentham, MA 02093Position Type:Regular/Part timePay Range:$16.00 - $20.00 Hourly USDEqual Employment OpportunityThe Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.