Sales Lead, Wrentham Premium Outlets

LOFT; Wrentham (MA); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts + sister brands

Professional development and careerAdv

Job summary

LOFT at the store in Wrentham, MA is seeking a Sales Lead who will model exceptional customer experiences and guide associates to deliver them. You will partner with the Store Manager to run daily operations and step in as manager when needed.

You will coach and onboard a high‑performing team, uphold LOFT standards, and use tools to drive a profitable, customer‑centric environment while enabling seamless omnichannel shopping. Availability includes evenings, weekends, and holidays.

Qualifications

• Retail sales experience preferred.
• Management experience preferred.
• Proficient with a point‑of‑sale system.
• Strong communication and coaching skills.
• Flexible availability including evenings, weekends and holidays.
• Ability to organize, delegate and prioritize tasks.

Responsibilities

• Represent the LOFT brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an engaged team.
• Support an inclusive store environment for associates.
• Uphold visual and operational standards with a customer focus.
• Use tools to drive a customer‑focused team and profitable business.
• Provide in‑the‑moment coaching so associates excel with customers.
• Build productive relationships and share ideas to support the team.
• Utilize technology to stay informed on priorities and promotions and enable omnichannel shopping.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system operation

Communication and coaching

Flexible evenings/weekends/holidays

Decision making initiative

Organization and delegation

Tools

POS system

Job description

About the Role

As a Sales Lead, you're a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You have a direct impact on both the customer experience and the associate experience. You'll collaborate with the Store Manager to become an expert on store functions, so you are ready to step in as manager when needed.

In This Role, You’ll Have The Opportunity To

• Be a representative of the brand and model personalized customer experience behaviors.


• Assist store leaders with onboarding and developing an effective, highly engaged team.


• Support an inclusive store environment for associates where everyone feels welcome and engaged.


• Uphold the highest visual and operational standards while keeping the focus on the customer.


• Use tools to drive a customer‑focused team environment and profitable business.


• Provide in‑the‑moment feedback and coaching so each associate can bring their best to customer interactions.


• Build productive relationships by sharing ideas and supporting the team.


• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.


• Seamlessly step into the role of manager when needed.

You’ll Bring To The Role

• 6‑months of retail sales experience (preferred)


• Management experience (preferred)


• Technology proficient and ability to operate a point‑of‑sale system


• Enjoys communicating and coaching


• Flexible availability – including evenings, weekends, and holidays


• Takes initiative in making thoughtful decisions


• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Benefits

• 401(k) plan


• Merchandise discounts plus eligibility for discounts at our sister brands


• Professional development and opportunities for advancement across our brands


• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location: Store 2900-Wrentham Premium Outlets-ANN-Wrentham, MA 02093

Position Type: Regular/Part time

Pay Range: $16.00 - $20.00 Hourly USD

Equal Employment Opportunity: The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.