Sales Lead - White House Black Market

Chico's; Overland Park, Cary (KS, NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Sales Lead to join their dynamic team in Overland Park. This role focuses on fostering a customer-centric environment while driving sales and enhancing team performance. As a Sales Lead, you'll inspire your team, develop talent, and ensure exceptional customer experiences. With a commitment to diversity and inclusion, this forward-thinking company offers a supportive atmosphere where you can grow your skills and career. If you have a passion for fashion and a knack for leadership, this is the perfect opportunity for you!

Qualifications

• 1+ year retail or sales management experience preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Drive for results by establishing clear expectations and holding the team accountable.
• Enhance customer experience through excellent service and product knowledge.

Skills

Communication Skills

Customer Service

Sales Techniques

Organizational Skills

Multi-tasking

Education

High School Diploma or Equivalent

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Sales Lead supports management in promoting a customer and product-focused sales culture, aligning with our values and guiding principles. Responsibilities include enhancing customer experience and maximizing profitability. We believe our team is the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

1. Drive for Results
   • Establishes and communicates clear expectations, holding the team accountable for achieving brand, performance, and behavior standards.
   • Oversees operational activities such as opening/closing duties and merchandise flow.
   • Supervises sales associates, manages schedules, and maintains knowledge of current promotions and standards.
   • Maintains standards in merchandise handling, presentation, and loss prevention.
   • Develops a high-performance culture, motivating the team to meet sales goals.
   • Trains and coaches staff on product knowledge and sales techniques.
2. Build High Performing Teams
   • Inspires and motivates the team, promoting a shared vision and core values.
   • Encourages collaboration and effective communication to lead positive change.
   • Seeks personal development opportunities and feedback to enhance leadership skills.
3. Customer Experience
   • Models and promotes excellent personal service and an omni-channel experience.
   • Uses sales techniques and product knowledge to assist customers.
   • Builds customer loyalty through clienteling and wardrobing.
   • Resolves customer concerns promptly and efficiently.
   • Ensures smooth checkout experiences and maintains customer communication.
4. Talent Development
   • Supports training programs and staff development initiatives.
   • Interprets performance data and provides coaching and feedback.
   • Recognizes and rewards outstanding employee performance.
   • Ensures adherence to employment policies and practices.

Qualifications:

• High school diploma or equivalent
• 1+ year retail or sales management experience preferred
• Must be 18 or older
• Excellent communication and customer service skills
• Ability to learn new technology and manage store operations
• Strong organizational and multi-tasking abilities
• Flexible schedule including nights, weekends, and holidays

Physical Requirements:

• Constant walking/standing during shifts
• Occasional lifting up to 50 lbs.
• Frequent climbing

We accept applications continuously for various locations and positions. Accommodation requests for disabilities are available upon contact with your local Store Manager. Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion.