Sales Lead - White House Black Market

Chico's FAS, Inc.; Normal (IL); On-site; USD 100,000 - 125,000; Part time

Job summary

An established industry player is seeking a dynamic Sales Lead to join their team in Normal, Illinois. This part-time role focuses on driving sales and enhancing customer experiences while leading a dedicated team. You will be responsible for motivating your team, ensuring operational excellence, and fostering a culture of high performance. If you are passionate about retail and enjoy helping customers feel beautiful, this opportunity is perfect for you. Join a company that values personal development and teamwork, and make a significant impact in the retail space.

Benefits

Employee Assistance Program

Employee Discounts

Qualifications

• 1+ year retail or sales management experience preferred.
• Ability to learn and adapt to company technology.

Responsibilities

• Lead and motivate team to achieve sales goals.
• Supervise sales associates and ensure excellent customer service.

Skills

Communication Skills

Customer Service Skills

Sales Techniques

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Join us to apply for the Sales Lead - White House Black Market role at Chico's FAS, Inc.

Location: 303 Veterans Pkwy S 100, Normal, IL

Come lead with us at a team dedicated to styling and social experiences that make women feel beautiful.

Position Objective

The Sales Lead supports management in promoting a customer and product-focused sales culture, emphasizing our values and guiding principles in all store operations, including customer experience and profitability. We believe our team is the most amazing place to work, learn, and grow!

Functional Responsibilities

Drive for Results

• Establish and communicate clear expectations; hold team accountable for achieving brand, performance, and behavior standards.
• Oversee operational activities such as opening/closing duties and merchandise flow.
• Supervise associates engaged in sales, inventory, cash reconciliation, and customer service; ensure proper store coverage and merchandise presentation.
• Maintain standards in merchandise handling, loss prevention, and other duties as directed.
• Motivate sales team to meet sales goals; develop a high-performance culture.
• Train and coach team members on product knowledge and sales techniques.

Build High Performing Teams

• Motivate and inspire the team, promoting shared vision and core values.
• Encourage inclusive and collaborative problem-solving.
• Communicate effectively to lead positive change.
• Seek personal development and feedback to enhance leadership skills.

Customer Experience

• Model and promote MAPS principles, offering a cohesive omni-channel experience.
• Utilize sales techniques and product knowledge to enhance customer interactions.
• Build customer loyalty through clienteling and wardrobe styling.
• Resolve customer concerns promptly.
• Ensure efficient register operations and adherence to policies.
• Maintain ongoing customer communication and engagement.

Talent Development

• Support and follow up on training programs and seminars.
• Assist in developing store associates; analyze KPI reports and provide coaching.
• Drive engagement by recognizing outstanding performance.
• Ensure adherence to employment policies.

Other duties as assigned. Some responsibilities may vary across brands.

Qualifications

• High school diploma or equivalent
• 1+ year retail or sales management experience preferred
• Must be 18+ years old
• Excellent communication and customer service skills
• Ability to learn and adapt to company technology
• Knowledge of store operations and organizational skills
• Flexible schedule including nights, weekends, and holidays

Physical Requirements

• Walking/Standing: 67-100% of shift
• Lifting up to 50 lbs.: 1-33% of shift
• Climbing: 34-66% of shift

The wage range is $16.00 to $20.00, based on qualifications. Part-time associates are eligible for benefits including employee assistance and discounts.

We are always accepting applications for top talent. Accommodation is available for applicants with disabilities. For assistance, contact your local Store Manager.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industry: Retail

Equal Opportunity Employer. We do not discriminate based on race, religion, gender, or other protected categories.