Sales Lead - White House Black Market

Chico's; Marlton (NJ); On-site; Full time

Job summary

A leading retail company seeks an Associate Lead to support store management in enhancing customer service and maximizing profitability. Responsibilities include supervising sales associates, managing store operations, and ensuring an excellent shopping experience. This role requires strong communication skills, ability to lift, and a flexible schedule.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discounts

Employee assistance

Qualifications

• Must be 18 years or older.
• Preferably 2+ years retail or sales management experience.
• Strong customer service skills and reliable attendance.

Responsibilities

• Support store management for customer service and profitability.
• Monitor and motivate sales associates.
• Assist with inventory and visual merchandising.

Skills

Customer Service

Communication

Problem Solving

Sales Techniques

Education

High School diploma or equivalent

Job description

POSITION OBJECTIVE:
The Associate Lead is responsible for supporting store management to ensure excellent customer service and maximize profitability. Tasks include sales, register transactions, and supporting store operations.

FUNCTIONAL RESPONSIBILITIES:

1. Promote customer service by greeting and assisting customers, responding to inquiries and complaints professionally and promptly.
2. Handle basic operations such as cash handling, reporting, price changes, merchandise handling, and opening/closing duties. Review and submit payroll documentation accurately.
3. Monitor and communicate sales associate performance; motivate and train staff to achieve goals.
4. Maintain awareness of customer needs to enhance service and security; stay current on operational policies regarding payments, exchanges, and security.
5. Stay informed about current sales and promotions; display merchandise accordingly.
6. Assist with inventory receipt, dispatch, and supplies according to company policies.
7. Supervise sales associates involved in sales, inventory, cash reconciliation, and customer service; prepare weekly schedules for proper coverage.
8. Model sales techniques, share product knowledge, and assist customers in merchandise selection.
9. Build customer loyalty through clienteling and wardrobe styling.
10. Maintain standards in merchandise presentation, loss prevention, and other duties as directed.
11. Participate in visual merchandising and store setup activities.
12. Assist in staff development by interpreting KPI reports, coaching, and providing feedback for performance appraisals.
13. Perform other duties as assigned. Duties may vary across different brands.

COMPETENCIES:

• Culture: Demonstrate company values like customer focus, trust, engagement, and high performance.
• Manages Complexity: Effectively solve problems involving complex information.
• Plans and Aligns: Prioritize work to meet organizational goals.
• Organizational Savvy: Navigate organizational policies, processes, and relationships.
• Courage: Address difficult issues directly.

QUALIFICATIONS:

• High School diploma or equivalent.
• Must be 18 years or older.
• Preferably 2+ years retail or sales management experience.
• Excellent communication skills.
• Willing to travel within the district.
• Strong customer service skills.
• Knowledge of store operations.
• Physical ability to stand, maneuver, lift up to 50 pounds, and perform related tasks.
• Reliable attendance and flexible schedule including nights, weekends, and holidays.

Starting at $16.50/hour or local minimum wage. Benefits include health, dental, vision, 401(k), paid time off, insurance, employee assistance, and discounts. More info at jobs.chicos.com.

Chico’s FAS, Inc. is an equal opportunity employer committed to diversity and inclusion.