Sales Lead - White House Black Market

Chico's FAS, Inc.; Chicago (IL); On-site; Full time

Job summary

Join a leading fashion retailer as a Sales Lead at their Chicago location. You'll support management in driving sales and customer satisfaction while leading a team dedicated to providing an exceptional shopping experience. Ideal candidates will have retail management experience and strong communication skills.

Benefits

Employee Assistance Program

Employee Discount

Qualifications

• 1+ year retail or sales management experience preferred.
• Must be 18 or older.

Responsibilities

• Establishes and communicates clear expectations for team performance.
• Motivates and inspires the team to achieve sales goals.
• Models and promotes customer engagement principles.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Education

High school diploma or equivalent

Job description

Join to apply for the Sales Lead - White House Black Market role at Chico's FAS, Inc.

Come lead with us at 520 N Michigan Ave, Ste 223, Chicago, IL

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

Position Objective

The Sales Lead supports management in promoting a customer and product-focused sales culture, emphasizing great customer experience and maximum profitability. We believe our teams are the most amazing place to work, learn, and grow!

Functional Responsibilities

Drive for Results

• Establishes and communicates clear expectations, holding team accountable for achieving brand, performance, and behavior standards.
• Performs operational activities such as opening, closing, and merchandise flow.
• Supervises associates engaged in sales, inventory, cash reconciliation, and customer services. Uses weekly schedules for proper floor coverage and maintains knowledge of current sales and promotions.
• Maintains standards in merchandise handling, presentation, loss prevention, and other duties.
• Develops a high-performance culture, motivating the team to meet sales goals and achieving personal sales targets.
• Trains and coaches team members on product knowledge and sales techniques.

Build High Performing Teams

• Motivates and inspires the team, promoting shared vision and core values.
• Encourages an inclusive, collaborative approach to problem solving.
• Communicates effectively with teams and management to lead positive change.
• Seeks personal development opportunities and feedback to build leadership skills.

Customer Experience

• Models and promotes MAPS principles, offering a cohesive omni-channel experience.
• Uses sales techniques and product knowledge to assist customers, building a customer following through clienteling.
• Resolves customer concerns promptly.
• Ensures efficient register operation and team communication through customer engagement programs.

Talent

• Supports and follows up on training programs.
• Assists in developing store associates, interpreting KPI reports, and providing coaching and feedback.
• Drives engagement by recognizing and rewarding performance.
• Ensures adherence to employment policies.

Other duties as assigned. Responsibilities may vary across brands.

Qualifications

• High school diploma or equivalent
• 1+ year retail or sales management experience preferred
• Must be 18 or older
• Excellent communication and customer service skills
• Ability to learn company technology and manage store operations
• Strong organizational skills and multitasking ability
• Flexible schedule, including nights, weekends, and holidays

Physical Requirements

• Constant walking/standing (67-100%) of shift
• Occasional lifting up to 50 lbs. (1-33%) of shift
• Frequent climbing (34-66%) of shift

The wage range is $17.20 to $21.50, based on qualifications. Benefits include employee assistance and discount programs.

We are always accepting applications for top talent. Accommodation is available for applicants with disabilities. For assistance, contact your local Store Manager.

Chico’s FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion.