Sales Lead - White House Black Market

Chico's; Charlotte (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team dedicated to creating an exceptional shopping experience for women. As a Sales Lead, you will play a pivotal role in fostering a customer-centric culture, driving sales, and developing a high-performing team. Your leadership will inspire associates to deliver outstanding service while achieving personal and store goals. This is an exciting opportunity to grow within a vibrant retail environment that values collaboration and innovation. If you're passionate about fashion and empowering others, this role is perfect for you!

Qualifications

• 1+ year retail or sales management experience preferred.
• Ability to learn or adapt to company technology.

Responsibilities

• Drive customer-focused sales culture and maximize profitability.
• Train and coach team on product knowledge and customer service.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Sales Management

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including providing a great customer experience and maximizing profitability. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

1. Drive for Results

• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or customer services. Utilizes weekly schedules for proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise accordingly.
• Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
• Develops a high-performance culture, motivating the sales team to meet sales and productivity goals; meets personal sales goals.
• Trains and coaches the team to ensure they are fluent in all aspects of product knowledge, both online and in-store.

1. Build High Performing Teams

• Motivates and inspires the store team, promoting a shared vision and modeling core values.
• Fosters an inclusive, collaborative approach to problem solving.
• Communicates effectively with store teams and management to lead positive change.
• Seeks personal development opportunities and solicits feedback to build leadership skills.

1. Customer Experience

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.
• Uses various techniques and product knowledge to meet customer needs; recommends and helps locate merchandise.
• Builds and maintains a customer following through clienteling and wardrobing.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, staying current on policies regarding payments, returns, exchanges, and security.
• Maintains consistent client communication via customer books, rewards programs, and sign-ups.

1. Talent Development

• Supports and follows up on training programs and seminars.
• Assists in developing store associates; interprets KPI reports and provides coaching; offers feedback for performance appraisals.
• Drives engagement by recognizing and rewarding outstanding performance.
• Ensures adherence to employment practices and policies.

Other duties as assigned. This position may vary across brands.

QUALIFICATIONS:

• High school diploma or equivalent
• 1+ year retail or sales management experience preferred
• Must be 18 or older
• Excellent communication and customer service skills
• Ability to learn or adapt to company technology
• Knowledge of store operations
• Strong organizational skills and multitasking ability in a fast-paced environment
• Ability to communicate effectively with customers
• Regular attendance and flexible schedule including nights, weekends, and holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of shift
• Occasional lifting up to 50 lbs. for 1-33% of shift
• Frequent climbing for 34-66% of shift

We welcome applications for our store teams. You may apply at any time; some duties may vary by brand. Accommodation is available for applicants with disabilities. Contact your local Store Manager for assistance.

3016 - South Park Mall

Chico's FAS, Inc. is an equal opportunity employer and does not discriminate based on race, religion, gender, age, or other protected categories.