Sales Lead w/ Keys, UGG

Deckers Brands; Woodbury (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Join Deckers Brands as a Sales Lead with Keys and play a pivotal role in creating exceptional customer experiences in our UGG stores. You will be responsible for enhancing customer loyalty through personalized interactions, maintaining product knowledge, and working as part of a dynamic team to achieve business goals. This role requires effective communication, multitasking skills, and a passion for retail and customer service.

Benefits

Competitive pay

Employee discounts

Global contests

Opportunities for growth and development

Qualifications

• Two years of retail store experience preferred.
• Excellent verbal and written communication skills.
• Highly motivated team player and self-starter.

Responsibilities

• Create personalized shopping experiences for customers.
• Operate cash register and ensure inventory is stocked.
• Maintain a clean and organized store environment.

Skills

Communication

Teamwork

Customer Service

Problem Solving

Multi-tasking

Education

High School Diploma

Tools

Microsoft Office

Job description

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Sales Leads with Keys are critical to the success of our stores. As a Sales Lead with Keys, it’s your job to create the best possible customer experience. You stay current in your knowledge of all products, promotions, and marketing initiatives to engage with our customers and respond effectively to their needs. You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead with Keys, you operate as part of a dynamic team and cooperate to achieve business goals.

Description

As an UGG Sales Lead with Keys, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modeling our Service Training Program and greet customers promptly and courteously as they enter the store. You ensure all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members, and promote the store and brand image in all interactions, including adhering to a dress code. You make yourself personally available to all customers to provide exceptional service both in-store and over the phone.

You understand that your role extends beyond the sales floor. You know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and available for customers. You merchandise products according to Visual Merchandising standards. You maintain a clean and organized back-stock and employee break area, including daily cleaning tasks. You practice safety-consciousness and respond to theft according to company policies. As a Sales Lead with Keys, you promote a positive work environment by recognizing outstanding performance and maintaining a respectful workplace.

Core Competencies

As a successful Sales Lead with Keys, you know how to:

• Ensure the highest level of customer service as outlined in our Service Training Program
• Prioritize brand and product knowledge training and share this knowledge with customers
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Empower team members through communication and recognition
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Maintain knowledge of current trends and styles
• Respond to problem situations professionally
• Think critically to solve problems and approach challenges with agility

Key Qualifications

• Two (2) years of retail store experience preferred
• High School Diploma
• Excellent verbal and written communication skills
• Highly motivated team player and self-starter
• Excellent team-building skills
• Ability to multi-task in a fast-paced environment

Additional Requirements

• Flexibility in schedule and hours to meet business needs
• Physical ability to stand for extended periods
• Proficiency in Microsoft Office suite
• Valid driver’s license

As part of our UGG Family, you belong to more than just a lifestyle company. We value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We offer competitive pay, discounts, perks, global contests, and opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other factors prohibited by law.

About the company

Deckers Outdoor Corporation, doing business as Deckers Brands, is a footwear designer and distributor based in Goleta, California.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations are provided upon request. Applicants must complete Form I-9 and present proof of identity and work eligibility. For assistance or accommodations, contact [e-mail] or 407-000-0000. NYC applicants may request an alternative process at [e-mail] or 407-000-0000.