Sales Lead W/Keys, UGG

UGG; Riverhead (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

UGG is seeking a Sales Lead with Keys to deliver exceptional customer experiences and to collaboratively achieve business goals. The role involves promoting brand loyalty, handling sales, and ensuring operational effectiveness while adhering to company standards and policies. Candidates should have retail experience and demonstrate a passion for our brand.

Benefits

Competitive pay

Employee discounts

Opportunities for growth and development

Qualifications

• Two years of retail store experience preferred.
• Excellent verbal and written communication skills.
• Motivated team player and self-starter.

Responsibilities

• Create the best possible customer experience and engage effectively with customers.
• Operate cash register, handle inventory, and stock products.
• Foster a positive work environment by recognizing outstanding performance.

Skills

Customer Service

Communication

Team Building

Multi-tasking

Education

High School Diploma

Tools

Microsoft Office

Job description

About UGG

At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and team members by sharing our passion for UGG. Our mission is to bring the UGG brand to life through every interaction and to innovate industry ideas by delivering the experiences our customers desire. As part of the Deckers Family, you represent our brands and provide unique, personalized shopping experiences.

Summary

Our Sales Leads with Keys are essential to our store success. As a Sales Lead with Keys, your role is to create the best possible customer experience. You stay informed about all products, promotions, and marketing initiatives to engage with customers and respond effectively to their needs. You also communicate UGG's sustainability initiatives and social and ethical commitments while sharing your passion for our products. Working as part of a dynamic team, you collaborate to achieve business goals.

Description

As a Sales Lead with Keys, you craft personalized shopping experiences that foster brand loyalty. You model our Service Training Program, greet customers promptly and courteously, and address all customer questions accurately. You provide exceptional service from start to finish, including explaining our return policy. Maintaining a positive and cheerful attitude, you promote the store and brand image and adhere to the dress code. You make yourself available to all customers, whether in-store or calling on the phone.

Your responsibilities extend beyond sales: operating the cash register, handling money accurately, checking inventory daily, stocking products, and merchandising according to visual standards. You ensure the back-stock and employee break areas are clean and organized, practicing safety and responding to theft per policies. As a team player, you foster a positive work environment by recognizing outstanding performance and maintaining respect among colleagues.

Core Competencies

To succeed as a Sales Lead with Keys, you should be able to:

• Deliver the highest level of customer service as per our Service Training Program
• Share product and brand knowledge effectively in customer interactions
• Communicate clearly with customers, team members, management, and stakeholders
• Empower team members through recognition and communication
• Work collaboratively to achieve goals

Additional skills include:

• Multi-tasking in a fast-paced environment
• Staying updated on current trends and styles
• Responding professionally to problems
• Thinking critically and approaching challenges with agility

Key Qualifications

• Two years of retail store experience preferred
• High School Diploma
• Excellent verbal and written communication skills, capable of conveying UGG and Deckers' vision and mission
• Motivated team player and self-starter

Additional qualifications include:

• Strong team-building skills
• Ability to multi-task in a fast-paced environment

Additional Requirements

• Flexible schedule and hours to meet business needs
• Physical ability to stand for extended periods
• Proficiency in Microsoft Office applications
• Valid driver’s license

Joining UGG means becoming part of a community that values individuality, passion, and success. We offer competitive pay, discounts, perks, global contests, and opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.