Sales Lead w/ Keys, UGG

Ugg; Pennsylvania; On-site; USD 30,000 - 45,000; Full time

Job summary

UGG is seeking a Sales Lead with Keys to enhance customer experiences and drive store success. This role involves delivering exceptional service, managing sales transactions, and collaborating with team members to meet business goals. Ideal candidates possess strong communication skills and a background in retail. Joining UGG means embracing individuality and growth opportunities within a passionate team.

Benefits

Competitive pay

Employee discounts

Growth and development opportunities

Qualifications

• Two years of retail store experience preferred.
• Excellent communication skills to convey the vision and mission.
• Motivated team player and self-starter.

Responsibilities

• Create personalized shopping experiences that foster brand loyalty.
• Operate the cash register and handle money accurately.
• Promote a positive work environment by recognizing outstanding performance.

Skills

Communication

Teamwork

Critical thinking

Multi-tasking

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

About UGG

At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and team members by sharing our passion for UGG. Our mission is to bring the UGG brand to life through every interaction and to evolve industry ideas by delivering experiences our customers desire. As part of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Sales Leads with Keys are crucial to our store success. As a Sales Lead with Keys, your responsibility is to create the best possible customer experience. You stay informed about all products, promotions, and marketing initiatives to engage with customers effectively. You also communicate UGG’s sustainability initiatives and social commitments, sharing your passion for our products. Working as part of a dynamic team, you collaborate to achieve business goals.

Description

As an UGG Sales Lead with Keys, you create personalized shopping experiences that foster brand loyalty. You model our Service Training Program, greet customers promptly, and address all questions accurately. You provide exceptional service from start to finish, including explaining our return policy. Maintaining a positive attitude, you promote the store and brand image, adhere to dress code, and are available to assist all customers, both in-store and over the phone.

Your role extends beyond sales: you operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Visual Merchandising standards. You keep the back-stock and employee break areas clean and organized, practice safety, and respond to theft in line with policies. As a team member, you promote a positive work environment by recognizing outstanding performance and maintaining respectfulness.

Core Competencies

• Ensure the highest level of customer service as outlined in our Service Training Program
• Share brand and product knowledge effectively with customers
• Communicate clearly with customers, team members, management, and stakeholders
• Empower team members through communication and recognition
• Contribute cooperatively to team goals

• Multi-task efficiently in a fast-paced environment
• Stay updated on current trends and styles
• Handle problem situations professionally
• Approach challenges with critical thinking and agility

Key Qualifications

• Two years of retail store experience preferred
• High School Diploma
• Excellent communication skills to convey UGG and Deckers Brands' vision and mission
• Motivated team player and self-starter

• Strong team-building skills
• Ability to multi-task in a fast-paced environment

Additional Requirements

• Flexible schedule to meet business needs
• Ability to stand for extended periods
• Proficient in Microsoft Office applications
• Valid driver’s license

Joining UGG means being part of more than just a lifestyle brand. We value individuality, passion, and success. We offer competitive pay, discounts, perks, global contests, and opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.