Sales Lead - Torrance Thrift Store

The Salvation Army Southern California; Torrance (CA); On-site; USD 30,000 - 45,000; Part time

Job summary

The Salvation Army Southern California is hiring a Sales Lead in Torrance, California. This part-time role focuses on managing daily store operations and enhancing customer satisfaction. The Sales Lead will support the Store Manager, oversee store employees, and ensure the implementation of effective operational strategies.

The ideal candidate will hold a High School Diploma and have prior retail experience. Key responsibilities include staff training, inventory management, and maintaining safety standards.

Qualifications

• Minimum of one year previous retail experience; supervisory experience preferred.
• Must pass background check, including Criminal History and Sex Offender Registry.

Responsibilities

• Assist Store Manager in daily store operations and staff supervision.
• Monitor and analyze key performance indicators to drive sales.
• Provide coaching and training to store employees.

Skills

Communication skills

Problem solving

Teamwork

Education

High School Diploma or equivalent

Job description

JOB TITLE: SALES LEAD
DEPARTMENT: RETAIL
STATUS: PART-TIME
IMMEDIATE SUPERVISOR: STORE MANAGER/ASSISTANT MANAGER

Position Objectives

To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need. Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. Create a positive and mentoring environment for Beneficiaries through collaboration and partnership with program staff. Implement effective Work Therapy Assignments and keep Beneficiaries on track where they need to improve.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year previous retail experience; supervisory experience preferred.
• Must pass background check, including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks, and miscellaneous carts.
• Ability to lift up to 50 pounds.
• Ability to perform various repetitive motion tasks.

Core Competencies

• Problem Solving – Identify & resolve problems promptly; gather, analyze information, and develop solutions.
• Oral Communication – Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication – Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.
• Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Essential Duties and Responsibilities

Takes an active role and partners with the Store Manager in daily store operations, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards, and donations.

Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager.

Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.

In the absence of the Store Manager and Assistant Manager, schedules store employees to ensure appropriate coverage; coordinates daily morning and shift change team meetings; provides coaching, training, and development to store employees; processes paperwork per Review Standards, especially regarding Time and Attendance compliance.

Ensures high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good community relations. Develops strategies to improve service to maximize the customer experience.

Supports Back Room Processing – ensures Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.

Supervises, supports, and conducts reporting of program Beneficiaries when Work Therapy Assignments are in place at the store.

In the absence of the Store Manager and Assistant Manager, protects and secures store currency, inventory, and property, including daily logging of cash deposits, bank deposits, products for sale, store equipment, and building security.

Ensures building is secured during non-operating hours with alarm system arming and alert protocol.

Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.

May transfer or be relocated to other stores based on business needs.

Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors, and Command Administration.