Sales Lead - Soma

Chico's FAS, Inc.; Tampa (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a passionate Sales Lead to inspire a high-performing team in a vibrant retail environment. This role emphasizes customer satisfaction and team development, ensuring a seamless shopping experience. You'll be at the forefront of driving sales and cultivating a collaborative culture, while also enhancing your leadership skills. Join a company that values innovation and teamwork, and make a significant impact on customer engagement and store performance. If you're ready to grow and lead in a dynamic setting, this opportunity is for you.

Qualifications

• 1+ year retail or sales management experience preferred.
• Strong customer service skills and excellent communication skills.

Responsibilities

• Support Management in promoting a customer-focused sales culture.
• Train and coach team members on product knowledge.

Skills

Customer Service

Communication Skills

Sales Management

Organizational Skills

Adaptability to Technology

Education

High School Diploma

Job description

Join us to apply for the Sales Lead - Soma role at Chico's FAS, Inc.

Come lead with us at 2223 N Westshore Blvd, Ste 2000, Tampa, FL.

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Sales Lead supports Management in promoting a customer and product-focused sales culture, emphasizing our values and guiding principles in all store operations, including delivering great customer experiences and maximizing profitability. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

Functional Responsibilities

Drive for Results

• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Performs and oversees operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates involved in sales, inventory receipt, cash reconciliation, or customer services. Uses weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise accordingly.
• Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
• Develops a high-performance culture, motivating the sales team to meet sales and productivity goals; meets personal sales goals.
• Trains and coaches team members on product knowledge both online and in-store.
• Supports locate fulfillment and selling efforts.

Build High Performing Teams

• Motivates and inspires the store team, promoting a shared vision and modeling core values.
• Encourages an inclusive, collaborative approach to problem solving.
• Communicates effectively with store teams and management to lead positive change.
• Seeks personal development opportunities and solicits feedback to build leadership skills.

Customer Experience

• Models, teaches, and promotes the MAPS principles, offering a cohesive omni-channel experience.
• Utilizes sales techniques and product knowledge to meet customer needs; recommends merchandise and assists in locating items.
• Builds a customer following through clienteling and wardrobing.
• Ensures prompt resolution of customer concerns.
• Maintains efficient register operations, staying current on policies regarding payments, returns, and security.
• Maintains consistent communication with customers via customer books, rewards, and sign-ups.

Talent Development

• Supports and follows up on training programs and seminars.
• Assists in developing store associates, interpreting KPI reports, and providing coaching and feedback for performance evaluations.
• Drives engagement by recognizing and rewarding outstanding performance.
• Ensures adherence to employment practices and policies.

Other duties as assigned. This position may vary across brands.

Qualifications

• High school diploma or equivalent
• 1+ year retail or sales management experience preferred
• Must be 18 years or older
• Excellent communication skills
• Strong customer service skills
• Ability to learn and adapt to company technology
• Knowledge of store operations
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Reliable attendance and flexible work schedule including nights, weekends, and holidays

Physical Requirements

• Constant walking/standing (67-100% of shift)
• Occasional lifting up to 50 lbs. (1-33% of shift)
• Frequent climbing (34-66% of shift)

We are always accepting applications for top talent. You may apply at any time; however, positions may not be currently open. Accommodation is available for applicants with disabilities. Please contact your local Store Manager for assistance.

5484 International Plaza and Bay Street

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, religion, age, disability, gender, sexual orientation, veteran status, or any other protected category.