Sales Lead - Soma

Chico's; Knoxville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Sales Lead, where you will foster a customer-centric sales culture and drive team performance. This role emphasizes creating an amazing shopping experience while achieving profitability goals. You will lead by example, training and motivating your team to excel in customer service and sales. Your ability to communicate effectively and adapt to technology will be key in ensuring the store operates smoothly. If you are passionate about retail and eager to grow in a vibrant environment, this opportunity is perfect for you.

Qualifications

• 1+ year of retail or sales management experience preferred.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Support management in promoting a customer-focused sales culture.
• Motivate and inspire store team to meet sales goals.
• Ensure prompt resolution of customer concerns.

Skills

Communication Skills

Organizational Skills

Sales Management

Customer Service

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE :

The Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES :

Drive for Results

• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.

Build High Performing Teams

• Motivates and inspires store team, promoting a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Management to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.

Customer Experience

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.

Talent

• Supports, implements, and provides follow-up for all training programs, seminars, etc.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that Store Team adheres to all employment practices and policies.
• Other duties as assigned.

QUALIFICATIONS :

• High school diploma or equivalent
• 1+ year retail or sales management experience preferred
• Must be 18 years of age or older
• Excellent communication, verbal and written skills
• Able to learn or adapt to technology provided by the company
• Knowledge of administrative aspects of store operations
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

PHYSICAL REQUIREMENTS :

• Constant Walking / Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift

This position may be found in multiple brands. Some duties may vary from brand to brand.