Sales Lead - San Rafael Thrift Store

The Salvation Army USA Western Territory; San Rafael (CA); On-site; USD 22,366 - 31,855; Part time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee Discounts

Employee Referral Bonuses

Job summary

The Salvation Army USA Western Territory is seeking a part-time Retail Sales Lead for the San Rafael, CA area. The role supports daily store operations, assists in sales and donor processing, and drives customer service excellence.

You will supervise staff, manage scheduling, and uphold ARC and safety procedures while maintaining strong community relations and ensuring a positive donor experience.

Qualifications

• High School diploma or GED required.
• Retail experience preferred, with supervisory exposure.

Responsibilities

• Assist Store Manager with daily store operations, opening/closing, POS, and donations.
• Monitor KPIs to drive sales and profitability within budget.
• Schedule staff and provide coaching to optimize coverage and performance.
• Ensure customer and donor satisfaction and maintain community relations.
• Oversee security of cash, inventory, and store assets.

Skills

Customer service

Cash handling

Leadership

Communication

Education

High School diploma or GED

Tools

POS system

Inventory management

Job description

SAN RAFAEL CA - RETAIL SALES LEAD - Part Time @ 25 hours weekly PAY RATE: 19.68 Hourly

About ARC

The Salvation Army Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in completing our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Gilroy Thift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving and teamwork skills, while contributing to the success of our program and its participants.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses

Responsibilities

1. Takes an active role and partners with the Store Manager in daily store operations, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards, and donations.
2. Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager.
3. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
4. In the absence of the Store Manager and Assistant Manager, schedules store employees to ensure appropriate coverage, coordinates daily morning and shift change team meetings, and provides coaching, training, and development to the store employees. Responsible for processing of paperwork per Review Standards, especially related to Time and Attendance compliance.
5. Ensures high levels of customer and donor satisfaction through excellent service to meet their needs while also maintaining good community relations. Develops strategies to improve service to maximize the customer experience.
6. Supports the Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
7. Responsible for supervision, support, and conduct reporting of program beneficiaries, if or when work therapy assignments are put in place at the store.
8. In the absence of the Store Manager and Assistant Manager, responsible for the protection and security of store currency, inventory, and property, including safe funds, bank deposits, products for sale, store equipment, and building security.
9. Ensures building is secured during non‑operating hours with alarm system arming and alert protocol.
10. Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager and Assistant Manager with conducting and recording mandatory weekly store meetings.
11. May be transferred or relocated to other stores based on business needs.
12. Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Position Objectives

• Provide customers with the best selection, exceptional service and well‑organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for beneficiaries through collaboration and partnership with program staff.
• Implement positive and effective work therapy assignments and keep beneficiaries on the right track and focus where they need to improve.

Qualifications

• High School diploma or GED.
• Minimum one‑year previous retail experience; supervisory experience preferred.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.
• Must pass background check, which will include criminal history and sex offender registry.
• Detail oriented; capable of carrying out a given task with all necessary details to complete it well.
• High School or equivalent education (preferred).
• Experience: 2 years in supervisory support and conduct reporting of team members, 2 years Team Lead, 2 years supervisory experience at a retail establishment, 2 years experience working with a POS system (preferred), 2 years at least retail experience.
• Driver’s license (preferred).

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks, and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Core Competencies

• Problem Solving - Identify and resolve problems promptly; gather, analyze information, and develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.
• Teamwork - Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values, and objectives.

Schedule

Our stores operate 7 days per week. Work schedules are determined by management and employees must be flexible to always ensure adequate store coverage. Sales Leads may be scheduled to work any part‑time shift, including evenings, weekends, and holidays.

Equal Opportunity Employer. Protected Veterans. Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.