Sales Lead Intake & Office Coordinator

Mariani Enterprises, LLC; Denver (CO); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

PerkSpot

Long-Term Disability and LifeInsurance

Paid time Off

Tuition Reimbursement (after one year)

Pay Transparency

Job summary

Mariani Enterprises, LLC in Denver seeks a Sales Lead Intake & Office Coordinator to manage incoming sales leads, qualify prospects, and ensure smooth handoffs to the sales team. This on-site role also serves as the receptionist and provides office management and people operations support.

The ideal candidate is organized, client-centric, and able to thrive in a fast-paced environment. Bilingual English/Spanish is strongly preferred; CRM experience and MS Office proficiency are required.

Qualifications

• High school diploma or equivalent; degree preferred.
• CRM experience with Salesforce or Pipedrive required.
• Experience in sales support, customer service, or front office role is a plus.
• Bilingual English/Spanish strongly preferred.
• Strong communication and organizational skills; detail-oriented.
• Proficiency with Microsoft Outlook, Teams, Word, and Excel.
• Able to work independently and in a fast-paced, client-facing environment.
• Experience working with high-end clientele is a plus.

Responsibilities

• Handle inbound sales inquiries via phone, email, and forms; maintain CRM accuracy.
• Qualify leads based on criteria and route to the sales team.
• Communicate with prospects to gather information and answer questions.
• Enter and update lead data in the CRM.
• Track sales process and KPIs; report to senior leadership.
• Collaborate with sales team to ensure proper handoffs.
• Provide receptionist duties and frontline client service.

Skills

CRM experience

Bilingual English/Spanish

Communication skills

Organizational skills

MS Office (Outlook/Teams/Word/Excel)

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Salesforce

Pipedrive

Job description

Work With The Best

We are building the premier outdoor living company in the country by creating a “family of family companies” across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country’s largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.

POSITION OVERVIEW:

Lifescape Colorado is seeking an organized, client-centric, and adaptable individual to join our team as a Sales Lead Intake & Office Coordinator. The primary focus of this role is managing incoming sales leads, qualifying potential clients, and ensuring a smooth transition of clients to the sales teams. This position also serves as the company’s receptionist and provides office management, administrative, and people operations support to all departments. This role involves excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. Approximate time allocation is 60% sales lead intake and sales support and 40% reception, office coordination, and team support. Bilingual in English/Spanish is strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sales Lead Intake and Qualification Lead Management: Handle incoming sales inquiries via phone, email, and online forms. Ensure a high level of accuracy and prompt maintenance of CRM records.
• Qualification: Assess and qualify leads based on predefined criteria to determine their potential as a prospective client before assigning them to the appropriate person. Inform prospective clients of the Lifescape process and consultation information.
• Communication: Communicate with potential clients to gather necessary information and answer initial questions. Follow the sales process to qualify and distribute leads to the appropriate sales team.
• Data Entry: Accurately enter and update lead information in the CRM system.
• Sales Tracking: Track and monitor the sales process for all leads until each lead is deemed won or lost. Track relevant KPIs to monitor sales progress and provide feedback to Senior Leadership.
• Collaboration: Work closely with the sales team to ensure leads are properly handed off and followed up on.
• Reporting: Generate and maintain reports on lead status and conversion rates.
• Marketing Support: Assist with logging business development leads and support the sales and marketing teams with business development events as needed.
• Reception and Client Services: Perform receptionist duties, being the primary contact on the phone and representing the company positively and professionally.
• Customer Service: Provide exceptional customer service to all clients and prospective clients, ensuring all incoming walk-in, call, and email clients are provided with a high level of service.
• Client Services: Coordinate both internal and external client services and issue tracking.
• Visitors: Welcome visitors and new employees to Lifescape and maintain the visitor log.
• Meetings: Organize and schedule meetings and maintain conference room calendars.
• Opening and Closing: Execute opening and closing duties daily.
• Common Areas: Organize and maintain the lobby, conference rooms, showroom, and break room areas.
• People Operations and Culture Support: Support the People Operations team with onboarding and offboarding processes. Applications: Facilitate walk-in and in-person application processes. Uniforms: Assist with uniform tracking and distribution. Company Communication: Support company communication, employee recognition programs, and employee events. Correspondence: Write letters, return phone calls, and emails as directed. Confidentiality: Maintain confidentiality when handling sensitive and confidential information.
• Office and Facilities Management: Mail: Organize and ship outgoing mail and sort and distribute incoming mail. Supplies: Order janitorial, office, and printing supplies and maintain inventory. Office Systems: Assist with the management of office and phone systems and office equipment. Facilities Support: Support facilities management, including identifying and reporting maintenance and repair needs. Departmental Support: Provide administrative support to all departments, including printing, laminating, copying, scanning, labeling, and data entry. Additional Duties: Perform errands and special duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Prior experience with a CRM system such as Salesforce, Pipedrive, or related systems is required.
• Previous experience in a sales support, customer service, or front office role is a plus.
• Bilingual English/Spanish is strongly preferred.
• Strong communication and interpersonal skills and excellent organizational abilities.
• Proficiency with Microsoft Outlook, Teams, Word, and Excel.
• Detail-oriented, proactive, and able to work independently as well as part of a team.
• Highly organized with the ability to balance diverse priorities.
• Professional and composed in a fast-paced, client-facing environment.
• Responsive and consistent with follow-up.
• Experience working with high-end clientele.

WORK ENVIRONMENT:

On-site, office-based position at Lifescape’s Denver facility. Involves extended periods at a front desk workstation and on the phone and computer, and occasional lifting and moving of supplies, mail, packages, and event materials of up to 25 pounds. Occasional flexibility outside standard hours may be needed to support company events.

The Perks:

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time Off
• Tuition Reimbursement (after one year of service)
• Pay Transparency

Position Range: $26.00 - $30.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This employer participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Employers can only E-Verify once you have accepted a job offer and completed the Form I-9. A part of the U.S. Immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way.

Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

Mariani Enterprises, LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed.

Frank Mariani had a vision. As the leader of one of the nation’s largest and most respected landscaping companies, he had come across many like-minded businesses in his travels. These companies shared similar ambitions, values and challenges. He asked himself if it would be possible to create the ultimate industry peer group to help each of these companies become even better at servicing clients, creating opportunities for their associates and building a more secure future for all. Thus, the Mariani Premier Group was born.