Sales Lead (Harry Potter Flagship)

Warner Bros. Discovery; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

Skydance is seeking a Lead role for the Chicago Wizarding World shop, aiming to maximize customer and fan engagement in a premium retail environment. You will support store leadership, inspire a team of brand specialists, and drive profitability while delivering awe-inspiring service in a best-in-class setting.

The role requires 3-5 years in premium retail, strong business acumen, and availability for flexible hours including overnights, evenings, holidays, and weekends.

Qualifications

• Minimum 3-5 years’ experience in premium retail (retail management preferred).
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results.
• Established time management, prioritization, and organizational skills.
• Exhibited proficiency for business acumen with exceptional customer service experience.
• Ability to communicate clearly and effectively with a positive attitude.
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.
• Proficiency with Word, Excel, PowerPoint

Responsibilities

• Maximize customer and fan engagement by delivering a world class service proposition
• Inspire high-performing teams within an ever-changing retail landscape
• Promote premium brand awareness through product training and knowledge
• Create strategies to increase customer engagement and profitability
• Actively foster a customer obsessed culture with team members
• Generate energy and execute with excellence on all brand priorities

Skills

Customer service

Team leadership

Communication

Business acumen

Time management

Tools

Word

Excel

PowerPoint

Job description

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

ㅤ

Company Overview

Every great story has a new beginning. WBD is a premier global media and entertainment company offering audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. We’re home to the world’s best storytellers, creating world-class products for consumers. From brilliant creatives to technology trailblazers and beyond, join us as we step into the next chapter.

The Job

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of Wizarding World stores, in key cities globally. These stores will bring to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. The stores will deliver incredibleproduct, service and environments in spaces that truly celebrate the Wizarding World.

We areseekingaLead rolefor the Chicago location. This position will support theleadership hierarchyof the Chicago Wizarding World shop by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this rolewill be tosupport the store management team in segments of the business while inspiring and leading a team of brand specialists

The Daily

• Maximizecustomer and fan engagement by delivering a world class service proposition
• Inspire high-performing teams within an ever-changing retaillandscape
• Promote premium brand awareness through product training and knowledge
• Create strategies to increase customer engagement and profitability
• Actively foster a customer obsessedculture with team members
• Generate energy and execute with excellence on all brand priorities

The Essentials

• Minimum3-5years’ experience inpremiumretail(retail management preferred)
• Good understanding of business and financial conceptsand demonstrated ability to lead the team to drive results
• Established time management, prioritization, and organizational skills
• Exhibited proficiency for business acumenwith exceptional customer service experience
• Ability to communicate clearly and effectively with a positive attitude
• Must have open availability for a flexible work schedule that meets the needs ofthe business, including overnights, evenings, holidays, and weekend shifts
• Proficiency withWord, Excel, PowerPoint

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Chicago. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Rate: $24.50 per hour. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.