Sales Lead: Elevate Guest Experience & Team Performance

Chico's FAS, Inc.; Billings (MT); On-site; USD 40,000 - 56,000; Full time

Job summary

Chico's FAS, Inc. is seeking a Sales Lead to support store leadership in delivering a customer- and product-focused sales culture, ensuring a great shopping experience and profitability. The role emphasizes teamwork, coaching, and adherence to brand standards.

The Sales Lead will supervise sales associates, manage daily operations, train staff on product knowledge, and drive initiatives to maximize sales while maintaining loss prevention and exceptional service standards.

Qualifications

• High school diploma or equivalent.
• 1+ year retail or sales management experience preferred.
• Excellent communication, verbal and written skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate with customers.
• Regular attendance is essential; able to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Establishes and communicates clear expectations; holds team accountable for brand, performance, and behavior standards.
• Oversees opening/closing duties and merchandise flow processes.
• Supervises associates in sales, inventory receipt, cash reconciliation, and customer services; manages weekly schedules.
• Maintains merchandise handling, loss prevention, and other duties per Management.
• Develops high-performance culture; motivates team to meet sales and productivity goals.
• Trains and coaches selling team on product knowledge, online and in store.
• Trains, coaches and assists with locate fulfillment and selling.
• Motivates and inspires store team; promotes a shared vision and core values.
• Promotes inclusive, collaborative problem solving; communicates with Store Management to lead change.
• Models MAPS principles and omni-channel experience; enhances customer service and product recommendations.
• Builds customer following through clienteling and wardrobing; manages customer communications and loyalty.
• Ensures fast, accurate register experience and adherence to payment, coupon, returns, and security policies.
• Ensures customer book usage, rewards program participation, and customer capture sign up.
• Supports and follows up on all training programs; delivers coaching based on KPI reports.
• Assists in development of store associates; provides performance feedback to Store Manager.
• Drives associate engagement by recognizing outstanding performance; ensures compliance with employment policies.
• Other duties as assigned; position may be in multiple brands.

Skills

Communication

Customer service

Leadership

Store operations

Team coaching

Scheduling

Flexibility

Product knowledge

Education

High school diploma or equivalent

Tools

POS systems

Job description

Chico's FAS, Inc. is seeking a Sales Lead to support store leadership in delivering a customer- and product-focused sales culture, ensuring a great shopping experience and profitability. The role emphasizes teamwork, coaching, and adherence to brand standards.

The Sales Lead will supervise sales associates, manage daily operations, train staff on product knowledge, and drive initiatives to maximize sales while maintaining loss prevention and exceptional service standards.