Sales Lead: Elevate Customer Experience & Team Performance

Chico's FAS, Inc. - Retail; Simpsonville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Chico’s FAS, Inc. is seeking a Sales Lead to support Management in promoting a customer- and product-focused sales culture. You will help drive profitability, lead a high-performing team, and coach associates on product knowledge and omni-channel service.

The role emphasizes strong customer experience, training, and adherence to brand standards while managing store operations and scheduling to cover business needs.

Qualifications

• High school diploma or equivalent.
• 1+ year retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays.

Responsibilities

• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Motivates and inspires store team, promoting a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Models, teaches, and promotes MAPS principles and standards, offering a cohesive omni channel experience.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.

Skills

Communication skills

Customer service

Tech adaptability

Store operations

Organization

Attendance reliability

Education

High school diploma or equivalent

Job description

Chico’s FAS, Inc. is seeking a Sales Lead to support Management in promoting a customer- and product-focused sales culture. You will help drive profitability, lead a high-performing team, and coach associates on product knowledge and omni-channel service.

The role emphasizes strong customer experience, training, and adherence to brand standards while managing store operations and scheduling to cover business needs.