Sales Lead - Chico's

Chico's FAS, Inc.; Los Altos (CA); On-site; Part time

Job summary

Join a leading retail company as a Sales Lead in Los Altos. This part-time role focuses on enhancing customer experience and supporting store operations. Ideal candidates will have retail management experience and strong communication skills. Enjoy a dynamic work environment with opportunities for growth.

Qualifications

• 2+ years retail or sales management experience preferred.
• Excellent communication skills and strong customer service skills.

Responsibilities

• Supports management in store operations for customer experience.
• Supervises staff and handles sales transactions.
• Monitors sales activities and motivates staff.

Skills

Communication

Customer Service

Problem Solving

Education

High School diploma

Job description

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Come lead with us at 271 Main St, Los Altos, CA

Position Objective

The Associate Lead is primarily responsible for supporting management in the general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

Functional Responsibilities

• Promotes customer service by ensuring associates greet and assist customers; responds to inquiries and complaints professionally and promptly.
• Handles basic operations including cash handling, reporting, price changes, merchandise handling, and store opening/closing duties; reviews payroll documentation for accuracy.
• Monitors sales activities and productivity; acknowledges and communicates performance; motivates and trains staff to achieve goals.
• Maintains awareness of customers to enhance service and security; stays current on operational policies regarding payments, exchanges, and security.
• Keeps knowledge of current sales and promotions; displays merchandise according to standards.
• Supports inventory receipt and dispatch according to company policy.
• Supervises staff engaged in sales, inventory, cash reconciliation, or customer service; prepares weekly schedules for proper store coverage.
• Models sales techniques and shares product knowledge; assists customers in merchandise selection.
• Builds customer loyalty through clienteling and wardrobe styling.
• Maintains standards in merchandise handling, presentation, and loss prevention.
• Participates in visual merchandising and store set-ups.
• Assists in staff development; interprets KPI reports and provides coaching; offers feedback for performance appraisals.
• Performs other duties as assigned.

Note: Duties may vary by brand.

Competencies

• Culture: Demonstrates Customer Focus, Trust, Engagement, and Results.
• Manages Complexity: Solves problems with high or conflicting information.
• Plans and Aligns: Prioritizes work to meet goals.
• Organizational Savvy: Navigates complex policies and people.
• Courage: Addresses difficult issues directly.

Qualifications

• High School diploma or equivalent
• Must be 18 or older
• Preferably 2+ years retail or sales management experience
• Excellent communication skills
• Willing to travel within the district
• Strong customer service skills
• Knowledge of store operations
• Ability to stand, maneuver, lift 50 lbs, and perform physical tasks
• Reliable attendance required
• Flexible schedule including nights, weekends, holidays

The wage range is $19.20 to $24.00, based on qualifications.

Address: 0506 Main Street

Chico’s FAS, Inc. is an equal opportunity employer.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industry: Retail

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