Sales Lead - Waipahu

Krocphoenix; Waipahu (HI); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee Stores Discounts

Monthly Management Incentive Bonus

Medical, Dental, and Vision

Retirement Plan

Employee Assistance Program (EAP)

Job summary

Krocphoenix is hiring a Sales Lead for our Honolulu Main Thrift Store in Waipahu, Hawaii. This full-time position involves assisting the Store Manager with daily operations, supervising staff, and ensuring top-notch customer service.

Ideal candidates should possess a high school diploma, have at least one year of retail and supervisory experience, and be flexible with their work schedule. We offer competitive pay of $16.50 per hour and various employee benefits.

Qualifications

• High School diploma or equivalent required.
• Minimum one year of retail experience preferred.
• Valid Driver's license and proof of insurance required.

Responsibilities

• Assist Store Manager in daily operations.
• Supervise store employees and ensure compliance.
• Maintain good customer relations and handle complaints.

Skills

Retail Experience

Customer Service

Supervisory Skills

Communication

Cash Handling

Education

High School diploma/GED or equivalent

Job description

Job Category: Thrift Stores - all positions

Requisition Number: SALES024669

• Full-Time
• Rate: $16.50 USD per hour

Locations

Showing 1 location

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no‑fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Honolulu Main Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Employee Stores Discounts
• Great Work Perks Discounts (Amusement Parks, Museums, Services and more!)
• Monthly Management Incentive Bonus
• Medical, Dental, and Vision
• Health and fitness Fitbit Device
• Retirement Plan
• Legal Advice MetLife
• Pet Insurance
• AFLAC
• Employee Assistance Program (EAP)

As our enthusiastic and hardworking SALES LEAD, you will be responsible for (but not limited to):

• Taking an active role and partnering with the Store Manager in the day‑to‑day operation of the store.
• Assuming responsibility for all day‑to‑day store operations in the absence of the Store Manager and Assistant Manager.
• Providing coaching, training, and development to the Store Employees.
• Ensuring Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
• In absence of Store Manager and Assistant Manager, communicate any personnel issues with District Sales Manager.
• In absence of Store Manager and Assistant Manager, coordinate daily morning and shift change team meetings.
• Supervise employees in performance of duties to ensure compliance with published directives and guidelines.
• Provide training for new personnel on store policies and procedures and the level of Customer Service expected by The Salvation Army.
• Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Ensures store is maintained and adequate inventory levels on hand. Ensure timely completion of regular and accurate Rag Out from the sales floor.
• BRP (Back Room Processing) - Ensuring that Material Handlers are working effectively and efficiently to meet daily processing goals.
• Donation Attendant(s) - In absence of Store Manager, ensures that the Donation Attendants are working effectively and efficiently as outlined in the Donation Attendant Job Description.
• Responsible for adequate amount of change at the beginning of each day, safeguarding cash in registers, and banking of cash receipts as per ARCC policy.
• Implement appropriate loss prevention measures as directed.
• Other written or verbal duties as may be assigned by Management, Retail Directors and Command Administration.

Qualifications to be considered for this position:

• High School diploma/GED or equivalent.
• Must have a minimum of one-year previous retail experience and Supervisory experience preferred.
• Must be able to accurately handle POS/Cash Register operations and cash transactions.
• Must hold a valid Driver’s license, be able to show proof of insurance.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical Demands:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to move product up to 50lbs.
• Ability to perform various repetitive motion tasks.
• Must be able to perform duties with or without reasonable accommodation.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full‑time associates may be scheduled to work any full‑time shift including evenings, weekends, and holidays.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID‑19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.