Sales Lead

ONIVERSE - Intimissimi/Hudson Yards; New York (NY); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Pet Insurance

Paid Time off

Paid Parental Leave

401(k) matching

Pre-Tax commuter benefits

Sign on Bonus

Referral bonus

Employee Discount

Free Uniform

Job summary

ONIVERSE - Intimissimi/Hudson Yards in New York, NY seeks a Sales Lead to deliver exceptional client service and fashion expertise, driving conversion while mentoring teammates and representing the Oniverse values of Open Mind, Passion, Pragmatism, and Teamwork.

The role focuses on building client relationships, achieving sales goals, managing client books, and maintaining store standards. A strong communicative style and flexible schedule are essential.

Qualifications

• Eligible to work in the US for any Employer.
• High School graduate or equivalent.
• 3–4 years of Contemporary Fashion retail experience preferred.
• Strong customer service and selling techniques.
• Excellent verbal and written communication.

Responsibilities

• Build genuine relationships with clients through outreach.
• Demonstrate proactive attitude to raise service levels and exceed expectations.
• Demonstrate strong verbal and written communication.
• Capture customer information and follow up by phone/email.
• Client Book Management including follow up with clients regarding their shopping experience.
• Achieve and exceed personal sales and productivity goals.
• Know product benefits to maximize sales.
• Use fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
• Support store operations: replenishment and markdowns.
• Analyze KPIs with Manager and maintain store visuals and cleanliness.
• Operate POS system and handle opening/closing procedures.

Skills

Customer service

Fashion retail

Sales

Team leadership

Communication

Education

High School diploma

Tools

POS system

Job description

Job Details

Job Location: New York, NY 10001

Position Type: Full Time

Salary Range: $17.50 - $27.50 Hourly

Job Category: Retail

THE ROLE

The Sales Lead is a crucial role for the store with a passion for client service and an expertise in fashion always representing the Oniverse Key values: Open Mind, Passion, Pragmatism, Teamwork and Goal Orientation.

LIFE OF THE SALES LEAD

The Sales Lead focuses on providing a superior level of customer service to clients, while increasing conversion and retention, to drive business revenue and inspire brand loyalty. The Sales Lead will work together with the team and reports to the Boutique’s Manager. The Sales Lead will focus on the development of new clients, converting walk-in traffic into Intimissimi ambassadors by creating excitement and desire around the product, sharing customized fashion tips and providing high-level of professionalism. The Sales Lead role requires a positive, goal oriented, outgoing and engaging personality, always taking the first step to engage with clients. The Sales Lead demonstrates high level of skill to interact with the clients and identify their needs that will potentially maximize their sales commissions every week.

Be a mentor for your Teammates! You always demonstrate Oniverse’s Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic!

OPEN MINDED

Open to learning and receiving guidance and feedback from store leadership. You embrace new ideas, are receptive to customer feedback, and approach challenges with a willingness to explore innovative solutions. You understand the diverse needs and preferences of guests and colleagues, fostering an inclusive and welcoming atmosphere within the store. You actively engage with guests, adapt to ever-changing trends, ensuring a personalized shopping experience.

AUTHENTIC

Be real! Honesty is key and always working together with integrity. Sales Leads embody genuineness and sincerity. You enjoy authentically connecting with guests, sharing your passion for the brand while fostering loyal and long‑lasting relationships with guests and colleagues. #WeAreOne We support and encourage a respectful and inclusive team atmosphere by welcoming Diversity, Inclusion and Equity for all team members and guests.

PASSIONATE

Share your excitement and promote brand loyalty with guests and store team. As a Sales Lead, you have firsthand experience with new fashion collections and can share newness with all guests. Share your passion for Intimissimi by building brand loyalty with each guest! Your goal is ensuring each guest has a memorable experience in our shops.

DYNAMIC

Sales Leads thrive in a fast‑paced environment, embracing change and adaptability. You will be able to navigate busy hours, responding with care to guests’ inquiries and requests, supporting with visuals updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and efficient environment for colleagues.

TEAM PLAYER

We are all in this together! Our Sales Leads believe in teamwork through all day‑to‑day activities to ensure high quality experience for guests but also supporting each other every step of the way. You collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop. Being part of Intimissimi means lending a helping hand to colleagues, being a mentor for new colleagues, creating a unified and motivated network that delivers high quality guest experience.

PRAGMATIC

You are a problem solver! You approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the store’s goals and guests’ needs. Always balancing creativity and efficiency, while following company policies and procedures.

KEY RESPONSIBILITIES

• Build genuine relationships with clients through thoughtful and consistent outreach
• Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Demonstrate strong verbal and written communication
• Be responsible of capturing customers’ information using multiple means to communicate, utilizing phone and written follow‑up contact
• Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
• Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
• Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
• Utilize your fashion expertise to inspire others and build collaborative partnerships in a team‑focused environment
• Supporting managers in maximizing efficiency in executing standard in‑store operations, such as daily replenishment and processing of seasonal markdowns
• Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs
• Supporting managers in maintaining the visual and housekeeping standards of the store
• Able to successfully operate our POS system, conduct email, opening and closing procedures

Store Cleanliness

at our stores, we take great pride in providing our customers with a clean and well‑maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store.

• Dust and clean shelves, furniture, fixtures and decor
• Clean doors, window glass, mirrors (exterior and interior)
• Pick up and empty trash cans and garbage taking it to the dumpster as needed
• Sweep and mop hard floors
• Wipe and sanitize sinks, countertops, shared common areas and equipment

TEAM DYNAMIC

• Report directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals
• Provides training to new teammates which may include cross‑department functions
• Based on your experience with Intimissimi and performance, you may be selected to support New Stores Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test!
• Participate in nationwide contests within other Intimissimi locations to show our team spirit!

CAREER DEVELOPMENT OPPORTUNITIES

All Sales Leads get the chance to learn new skills daily. We believe in hands‑on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management, and much more!

#TeamworkMakesTheDreamWork

#Knowledgeispower

Be a part of the Oniverse story and make your mark!

QUALIFICATIONS JOB REQUIREMENTS

• Eligibility to work in the US for any Employer
• High School graduate or equivalent
• Compensation based upon years of experience in customer service and sales
• 3 to 4 years of Contemporary Fashion retail industry is highly preferred
• High level standards of customer service and advanced knowledge of selling techniques
• Strong verbal and written communication skills
• Commitment, being self‑motivated and goal oriented
• Problem solving
• You are able to work a flexible schedule, including nights, holidays and weekends
• You are a people person! Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience
• You are able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)

COMPENSATION & BENEFITS PACKAGE

• Base Salary plus monthly bonus based upon budget achievement, store volume and location.
• Medical Insurance
• Pet Insurance
• Paid Time off
• Paid Parental Leave *Must meet eligibility requirements
• 401(K) matching
• Pre‑Tax commuter benefits for transit and parking
• Sign on Bonus
• Referral bonus
• Employee Discount
• Free Uniform, and so much more!

Accelerate your skills and build a foundation for your career!