Sales Lead

Cole Haan; Delaware; Hybrid; USD 25,000 - 29,000; Full time

Job summary

Cole Haan is seeking a sales lead to drive in-store performance, coach a team, and execute the strategic direction of the store to meet sales and profitability targets. You will deliver exceptional customer service and maintain visual merchandising standards while ensuring operational compliance.

The role requires 2 years of retail experience and a flexible schedule, with wage information indicating a range of $18.00–$21.00 per hour depending on location.

Qualifications

• Candidates must be at least 16 years of age.
• 2 years retail experience; specialty or footwear retail preferred.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Retail operations knowledge: sales, customer service, merchandising, inventory, store budget, loss prevention.
• Proficient with POS and handheld systems, Microsoft Office and similar tools.
• Excellent verbal and written communication; strong time management and delegation.
• Able to multitask in a fast-paced team environment.
• Physical ability to lift 25–50 pounds occasionally; stand for extended periods.

Responsibilities

• Drive sales and KPI goals to grow store profitability.
• Assist in controlling store expenses (payroll, supplies, facilities).
• Coach staff to exceed goals.
• Lead and develop a positive store team.
• Assist in training and development; address performance issues.
• Deliver exceptional customer service and maintain visual merchandising standards.
• Ensure compliance with loss prevention, health, safety, and company policies.

Skills

Retail leadership

Customer service

Communication

Teamwork

Time management

Physical stamina

Tools

POS systems

Microsoft Office

Job description

Supports in the direction of all in-store activities to achieve sales and profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. The sales lead will support the implementation of the strategic direction of their store location to achieve all objectives and projects assigned by Cole Haan while maintaining a healthy team culture and store environment.

CORE ACCOUNTABILITIES:

• Drive financial growth by achieving sales and key KPI goals
• Assist in controlling store expenses by responsibly managing payroll, supplies, and facilities
• Coach staff to exceed individual and store goals

Build a dedicated and good-natured team:

• Support and maintain a positive store environment by leading and developing a quality store team
• Assists in training and development
• Urgently partners on performance issues

Create a culture of customer obsession that caters to the extraordinary achiever:

• Deliver extraordinary customer service through your store team
• Support and maintain visual merchandising standards consistent with company expectations

Deliver operational consistency:

• Achieve all operational objectives with regards to loss prevention, health, and safety
• Supports the team to ensure compliance of all company policies and procedures

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

Requirements

• Candidates must be at least 16 years of age
• 2 years retail experience. Specialty and or footwear retail preferred.
• Must have the availability and the ability to work a flexible schedule to meets the demands of a retail business and retail consumer which may include nights, weekends, and holidays based on business needs.
• Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
• Proficient knowledge of computer systems and ability to navigate POS and handheld systems, Microsoft Office and other solutions.
• Excellent verbal and written communication, delegation follow-up and time management skills.
• Able to accomplish multiple tasks in a fast-paced environment
• Able to work effectively with others in a team-oriented environment and provide excellent customer service
• Ability to lift, push, and pull up to 25-50 pounds occasionally
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.

State Specific Wage Information

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $18.00-$21.00

Wage Info

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $18.00-$21.00

Holiday pay, sick pay up to 80 hours in a plan year and employee discount.

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.