Sales Lead

Jockey; Birch Run (MI); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid Time Off

Discounts and incentives

Job summary

Jockey is seeking a part-time Sales Lead (Key Holder) in Birch Run, MI to provide exceptional customer service and support store goals. You will enable smooth opening/closing, assist with merchandising, and handle register transactions while maintaining a safe, clean environment.

The role emphasizes leadership responsibilities, guest engagement, product knowledge, and promoting Jockey Rewards membership, with PTO and employee discounts for part-time team members.

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and verbal communication skills.
• 1 year of management experience preferred.
• Three years of retail or customer service experience preferred.

Responsibilities

• Provide excellent customer service following Jockey’s service principles.
• Support achievement of store goals and maximize sales.
• Assist in opening and closing of the store as Manager on Duty when needed.
• Assist with merchandising, stock, markdowns, and visuals.
• Ring purchases and process cash or card payments accurately.
• Protect cash, inventory and company assets per policies.
• Maintain a safe and clean work environment.
• Support hiring and recruiting efforts.
• Engage guests with product knowledge and suggestive selling.
• Promote rewards programs and guest loyalty.

Skills

Interpersonal skills

Verbal communication

Customer service

Guest service

Education

High school diploma or equivalent

Tools

POS familiarity

Job description

Birch Run Premium Outlets
8825 Market Place Dr
Birch Run, MI 48415, USA

Description

At Jockey, caring is our responsibility. It’s the fabric of who we are and drives everything we do. It drives us to listen, innovate, and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. Founded in 1876, Jockey is family-owned company recognized the world over for delivering feel-good comfort, our premium apparel is sold in more than 140 countries and our commitment to quality, innovation and customer service is legendary.

We believe that extraordinary service comes from the heart and is delivered by extraordinary individuals! Is that you?

Jockey is seeking an energetic Sales Lead (Key Holder) to join our team at our Birch Run, MIlocation. As a Sales Lead for Jockey, you will provide excellent customer service following Jockey’s service principles focusing on the achievement of store goals and maximizing sales. In addition, you will provide management assistance with opening and closing of store.

All part time employees earn Paid Time Off (PTO) and generous discounts and incentives!

• All part time employees earn Paid Time Off (PTO) and generous discounts and incentives!

JOB EXPECTATIONS

• Demonstrate behavior that reflects Jockey’s core values and culture.
• Establish positive relationships with co-workers and guests, assuring high productivity and inclusiveness in accomplishing satisfaction goals.
• Provide feedback, coaching and direction to the store team.
• Provide a warm, sincere greeting to all guests, including current promotional message and suggestive selling.
• Engage all guests to identify their needs and utilize product knowledge to offer solutions and meet their needs.
• Promote company programs (i.e., Rewards participation, satisfaction guarantee, etc.)
• Promote awareness and excitement to grow Jockey Rewards® membership
• Assist in driving all aspects of store level sales, goals and profitability.
• Perform various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money.
• Act as Manager on Duty in the absence of Store Management including opening and closing the store in accordance with Jockey’s policies.
• Assist with merchandising (stock, markdowns, visuals) of product in the store, in adherence to established visual standards.
• Protect the security of cash, inventory and other company assets according to policies and procedures.
• Ensure adherence to all Jockey policies and procedures.
• Maintain a safe and clean work environment.
• Support hiring and recruiting efforts
• Other job duties as assigned

QUALIFICATIONS

REQUIRED:

• High school diploma or equivalent.
• Must be 18 years of age or older.
• Excellent interpersonal and verbal communication skills.

PREFERRED:

• 1 year of management experience
• Three years of retail or customer service experience with a proven ability to demonstrate a passion for extraordinary guest service and sales.

PHYSICAL DEMANDS/WORKING ENVIRONMENT

• Ability to move 25 pounds.
• Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolong standing, twisting, stooping, squatting, and ascending / descending ladder to stock and merchandise store.
• Ability to work with/around cleaning chemicals.

Jockey’s culture reflects the values of our leadership. Success is achieved through hard work, mutual respect, and offering consumers products with striking quality and style from a brand they trust. Jockey associates and Jockey products are the genuine article. Retail is where the Jockey Lifestyle Brand meets the community. We were just named one of the Dave Thomas’ Foundation’s top Adoption-Friendly employers. Our non-profit 501c(3) Jockey Being Family organization helps to strengthen adoptive families in a variety of ways.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.