Sales Front Desk Specialist

Hyatt Vacation Club at Northstar Lodge; Truckee (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Hyatt Vacation Club at Northstar Lodge is seeking a friendly Guest Services Associate to welcome guests and support daily sales gallery operations in Truckee, CA. You will greet visitors, offer refreshments, and help direct them to the appropriate Sales Executive while maintaining a tidy gallery environment.

The role involves coordinating direct tours, managing tour availability, and ensuring accurate lead reconciliation in the system.

Qualifications

• Experience in hospitality or guest services preferred.
• Ability to greet guests warmly and provide refreshments.
• Strong verbal and written communication.
• Must stand and walk for extended periods; lift up to 10 pounds.

Responsibilities

• Greet guests arriving for sales presentations.
• Assign guests to Sales Executive and track rotations.
• Provide refreshments and maintain gallery cleanliness.
• Coordinate tours, leads, and bookings.
• Maintain confidentiality and protect company assets.

Skills

Hospitality experience

Customer service

Phone etiquette

Communication

Job description

Position Summary

• Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.
• Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.
• Assign guests to proper Sales Executive and track and update reports regarding line rotation.
• Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system.
• Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items.
• Responsible for the input and management of all direct tours and sales wave availability to include new tour bookings, reschedules and cancels.
• Ensure all package and direct tour leads are reconciled in computer system.
• Responsible for communicating updated tour availability to Sales Front Desk and Marketing Executives and/or Tour Brokers in the field.
• Contact preview package customer via telephone.
• Confirm arrival dates and to create clear expectations of preview package and site visit to include sales presentation time and location and accommodations.
• Provide personal planning services including offers to arrange dining reservations, golf tee times, and activities.
• Cross reference information and reservations in multiple computer systems to ensure customer needs are met.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online