Sales Front Desk Associate Scenthound Denville FTPT

Scenthound Denville, NJ; Denville (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a passionate Sales & Front Desk Associate to join their team. This role focuses on driving membership sales while delivering exceptional customer service in a welcoming environment. Ideal candidates will have a love for dogs and a background in sales or customer service. With a strong emphasis on training and development, this position offers a clear path for career growth into management roles. Join a team that values dedication, compassion, and a commitment to excellence in pet health and wellness!

Benefits

Competitive salary

Employee discounts

Training & development

Merit-based pay increases

Direct career growth path to Management positions

Complimentary service membership

Qualifications

• Sales experience and confidence are essential for this role.
• Customer service experience in retail or restaurant settings is required.

Responsibilities

• Drive membership sales through health and wellness education.
• Manage customer profiles and records while providing exceptional service.

Skills

Sales experience

Customer service experience

Computer/Technology proficiency

Effective communication skills

Problem-solving

Time management

Job description

Benefits:

• Competitive salary
• Employee discounts
• Training & development

Perks and Benefits:

• Competitive hourly base pay, plus commission (*base pay listed under Salary does not include commission)
• Merit-based pay increases
• Direct career growth path to Management positions
• Complimentary service membership
• Full Time and Part Time positions available

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are seeking a goal-oriented team member with a passion for sales and customer service! An ideal candidate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We aim to develop team members for management roles through our training program.

Tasks include:

• Drive membership sales through health and wellness education
• Achieve key performance indicators – average ticket price and rebook ratio – via memberships, services, add-ons, and retail sales
• Develop membership leads and follow up with potential members
• Answer phone calls, schedule appointments, and manage customer profiles and records
• Manage cash drawer and handle daily cash transactions
• Manage customer expectations, resolve concerns, and retain memberships
• Maintain cleanliness and sanitation of the reception area according to company standards
• Perform additional duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with both canine and human customers and deliver outstanding service
• Willingness to learn about our products and services to educate clients
• Effective communication skills, both in person and over the phone
• Problem-solving using Scenthound values and culture as guidance
• Attention to detail
• Efficient time management and scheduling skills
• Accountability and adherence to Scenthound standards