Sales Floor Supervisor - Alexandria Mall

JCPenney; Anniston (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Floor Supervisor to lead a team in providing exceptional customer service and driving sales growth. This role is pivotal in managing merchandise standards, training associates, and implementing effective sales strategies. The ideal candidate will have a strong background in retail management, a passion for team development, and the ability to foster a positive shopping experience. Join a company that values community engagement and offers a range of benefits, including health insurance and 401(k) matching. If you're ready to take the next step in your career, this opportunity is for you!

Benefits

Medical/Dental/Vision Insurance

Paid Vacation/Holidays

401(k) with Match

Associate Discounts

Holiday Pay

Qualifications

• Experience in retail sales and customer service management.
• Ability to train and develop team members effectively.

Responsibilities

• Drive customer service and sales activities to enhance performance.
• Manage merchandise standards and oversee visual presentation.

Skills

Customer Service

Sales Management

Team Development

Critical Thinking

Leadership

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

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General Description

As the Sales Floor Supervisor, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards, and execution. You will train and develop associates to execute sales building programs.

Primary Responsibilities

1. Customer Service & Sales: Directs customer service and sales activities; resolves customer issues; models and holds team accountable for outstanding customer service; ensures appropriate staff scheduling to maximize sales and service.
2. Store Merchandise Standards: Manages merchandise standards through Put to Fixture, SET, and Visual process execution; maintains high merchandise presentation standards; oversees all merchandise and visual elements, including pricing and signage; promotes merchandise strategy and identifies local sales opportunities; oversees recovery standards for the sales floor and fitting rooms.
3. Omnichannel: Trains and coaches associates on jcp.com processes, including delivery and return procedures; manages Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup orders; monitors and reports on Omnichannel metrics and takes corrective actions.
4. Specialty Businesses: Drives sales in Fine Jewelry, Mattress, and Window businesses; trains and manages specialty associates; oversees floor moves, graphics, and remerchandising; manages defective and return activities to reduce shrink.
5. Team Development: Coaches and trains associates; partners in hiring; actively participates in training and development; addresses performance issues.
6. Performance Standards: Meets performance standards including shrink, safety, Omnichannel, scheduling, relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies

To succeed, a Sales Floor Supervisor should embody:

• Growth Mindset: Initiates improvements, champions change, and encourages others to innovate.
• Critical Thinking: Applies industry knowledge, analyzes data, and makes fact-based decisions.
• Leadership: Fosters teamwork, recognizes achievements, and develops others.
• Accountability: Delivers excellent customer experiences and builds positive relationships.
• Excellence in Implementation: Plans effectively, delegates appropriately, and communicates clearly.
• Results-Driven: Acts with urgency, sets ambitious goals, and strives for continuous improvement.

What You Get

If eligible, benefits include medical/dental/vision insurance, life insurance, paid vacation/holidays, 401(k) with match, associate discounts, and holiday pay. For details, visit yourjcpbenefits.com.

About JCPenney

JCPenney is dedicated to serving diverse American families with a broad range of products and services, including fashion, home, beauty, and jewelry. With over 650 stores and a strong online presence, JCPenney continues its legacy of community engagement and customer connection.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail